Social Services Case Aide: Client Support & Crisis Response

County of Scott (MN); Shakopee (MN); On-site; USD 42,000 - 54,000; Full time

Job summary

County of Scott (MN) seeks a Case Aide to support Social Services with caseload management, intake processing, and client referrals. The role involves data entry, reporting, and coordination with multiple systems to ensure accurate documentation and compliance.

Responsibilities include direct client services, crisis response, and collaboration with partners to connect clients with resources while maintaining equitable, high-quality service delivery.

Qualifications

• Requires equivalency of high school graduation and four years related administrative, customer service, or human services experience in a direct or support service function.
• Bachelor's Degree in a human services programme or related field may substitute for the experience.

Responsibilities

• Provides direct services and program support to clients by: conducting individual and group skill building sessions and training for clients or providers.
• Intervention and crisis assistance.
• Program training, education, and information including help with forms and applications.
• Responds to intake calls/walk-ins; triages, assesses, prioritises, and coordinates an appropriate response; provides information and referral resources.
• Processes new applications entering the agency, ensuring they are entered in the appropriate systems and initial setup actions are in place.
• Completes case notes and documentation of all client and collateral contacts and communications; monitors adherence to plans; provides accurate documentation for court or outside agencies.

Skills

Customer service

Administrative support

MS Office

Documentation

Education

High school equivalency

Bachelor’s degree in human services or related field

Tools

MS Office Suite

Job description

County of Scott (MN) seeks a Case Aide to support Social Services with caseload management, intake processing, and client referrals. The role involves data entry, reporting, and coordination with multiple systems to ensure accurate documentation and compliance.

Responsibilities include direct client services, crisis response, and collaboration with partners to connect clients with resources while maintaining equitable, high-quality service delivery.