Child Support Case Aide — Data-Driven Compliance & Support

County of Scott (MN); Shakopee (MN); On-site; USD 42,000 - 52,000; Full time

Job summary

County of Scott (MN) is seeking a detail-oriented employee to support child support or family services functions. The role involves data entry for new cases, interviewing applicants to gather essential information, and monitoring compliance with court-ordered obligations.

The position also requires processing legal documents, coordinating with multiple agencies, and maintaining accurate, confidential records. Knowledge of human services or legal processes is preferred.

Qualifications

• High school diploma or GED and four years related legal (family law), administrative, customer services, or human services experience in a direct or support service function.
• High school diploma or GED plus one year of post‑secondary education and two years of experience.
• Associate's Degree in a Human Services program or paralegal and one year of experience.
• Bachelor's Degree in a Human Services program or paralegal.

Responsibilities

• Schedule and complete intake interviews with applicants to obtain factual information for opening and maintaining cases, and enter data.
• Perform process serving of legal documents and follow up.
• Coordinate with multiple systems and agencies to resolve issues for clients.
• E-file all legal, time sensitive paperwork into court administration system and protect data.
• Demonstrate understanding of diverse populations to ensure equitable service.
• Schedule and perform Genetic Testing with proper chain-of-custody procedures.
• Manage arrears-focused cases and recommend actions for delinquent accounts.
• Review files and update employment, insurance, and address data in systems.
• Process non-public assistance applications and referrals to properly set up cases.
• Respond to intake calls and triage, assess urgency, and refer as needed.
• Attend meetings, trainings, and conferences as directed.
• Work assigned hours; occasional offsite training.
• Perform other related duties as required.

Skills

Customer Service

Interviews/ Intake

Data Entry

Communication

Multitasking

Education

Bachelor's degree in a Human Services field or paralegal

Associate's Degree in a Human Services program or paralegal

High school diploma or GED with related experience

High school diploma or GED + 1 year post-secondary + 2 years experience

Tools

MS Office

Job description

County of Scott (MN) is seeking a detail-oriented employee to support child support or family services functions. The role involves data entry for new cases, interviewing applicants to gather essential information, and monitoring compliance with court-ordered obligations.

The position also requires processing legal documents, coordinating with multiple agencies, and maintaining accurate, confidential records. Knowledge of human services or legal processes is preferred.