Case Aide: Client Support & Case Management

Scott-County,-Mn; Shakopee (MN); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Benefits package

Job summary

Scott County Human Services in Shakopee, MN seeks a Case Aide to support clients with assessments, referrals, and program documentation. Duties include managing caseloads, facilitating skill-building sessions, and coordinating with providers. Position may involve evening/weekend hours and field visits.

The role emphasizes accurate records, data entry, and collaboration with county systems to determine eligibility and ensure service delivery, with a comprehensive benefits package.

Qualifications

• High school diploma or equivalent; 4 years in admin, customer service, or human services.
• Bachelor's degree in human services may substitute for experience.
• Valid driver's license and reliable transportation.

Responsibilities

• Provide direct services and program support to clients; conduct skills-building sessions.
• Respond to intake calls/walk-ins; triage, assess, and coordinate response.
• Complete case notes and document all client contacts; monitor adherence to plans.
• Generate reports to monitor budgets and program performance.
• Maintain eligibility databases and grant/waiver databases.
• Organize and deliver group trainings and prepare materials.
• Advocate for clients with community resources.
• Support equitable service delivery and diversity awareness.

Skills

Customer service

Administrative skills

MS Office familiarity

Data entry/record keeping

Education

High School Diploma or equivalent

Bachelor's degree in human services or related field may substitute for experience

Tools

County/state computer systems

Job description

Scott County Human Services in Shakopee, MN seeks a Case Aide to support clients with assessments, referrals, and program documentation. Duties include managing caseloads, facilitating skill-building sessions, and coordinating with providers. Position may involve evening/weekend hours and field visits.

The role emphasizes accurate records, data entry, and collaboration with county systems to determine eligibility and ensure service delivery, with a comprehensive benefits package.