Social Services Associate (Licensing Support) - Wasilla (On-call/non-perm -PCN 06N21342)

State of Alaska; Wasilla (AK); On-site; USD 28,000 - 34,000; Part time

Job summary

The State of Alaska, Office of Children’s Services in Wasilla, seeks an on-call non-permanent Social Services Associate to support the Resource Family and Licensing Specialist team. The role covers administrative tasks, filing, fingerprinting, data entry, and delivering customer service both in person and by phone to recruit and retain Resource Families.

Applicants should expect background checks and fingerprinting, possess a valid Alaska driver’s license, and be able to work up to 30 hours per

Qualifications

• Interpersonal skills: friendly, courteous and respectful to diverse individuals.
• Customer service: responsive and proactive in addressing client needs.
• Adaptability: adjust to changing priorities and multiple demands.

Responsibilities

• Provide administrative support to the Resource Family and Licensing Specialist team.
• Complete filing management duties.
• Perform fingerprinting and data entry.
• Make calls to community members and provide customer service in person and by phone.
• Assist with recruitment and retention of Resource Families.

Skills

Interpersonal Skills

Customer Service

Adaptability

Computer Skills

Teamwork

Job description

on-call non-permanent Social Services Associate

Location: Wasilla, Alaska. Department: The Department of Family and Community Services, Office of Children's Services (OCS).

What you will be doing

As an on-call non-permanent Social Services Associate, you will provide administrative support for the Resource Family and Licensing Specialist team in a professional and friendly environment. You will be completing filing management duties, fingerprinting, data entry, calls to community members, customer service both in person and telephonically and recruitment and retention of Resource Families.

Our organization, mission and culture

The Office of Children's Services strives for a diverse and inclusive workforce where safety and wellbeing are paramount and employees at all levels promote a culture where everyone is valued, treated equitably, and treated respectfully.

The Mission of the Office of Children's Services is: Ensuring the safety, permanency and well-being of children by strengthening families, engaging communities, and partnering with Tribes.

Everything we do is underpinned by our Core Values.

Benefits of joining our team

The Office of Children's Services is committed to an organizational culture that values each team member. We are committed to building and sustaining a diverse, equitable, and inclusive work environment. We celebrate and value the diversity of our employees, partners, and families we serve.

Working environment you can expect

This on-call non-permanent Social Services Associate position is in the Wasilla Field office. The position will be scheduled no more than 30 hours per week and does not have union representative, medical, holiday or leave benefits. Our teams are based around having a strong work ethic and high ethical standards, believing in treating all people with dignity and respect, as well as being self-motivated, organized and honest. We are all about getting the job done while still contributing to a positive, upbeat work environment. For information on the Wasilla community (including schools, hospitals, housing) please review the Alaska Community Profiles.

We are seeking a candidate with the following competencies:

1. Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
2. Customer: Anticipates, monitors, and meets the needs of customers and responds to them in an effective, appropriate manner. Demonstrates commitment to identifying customers’ apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.
3. Adaptability: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
4. Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
5. Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.

Special Note

• This position requires a valid Alaska driver's license.
• Additionally, while the Division does have vehicles assigned to it, they may not always be available for staff use. Mileage reimbursement is available when a personal vehicle is used for work-related matters. Current automotive insurance must be in place prior to use of a personal vehicle while conducting business on behalf of the State.
• All OCS employment offers are conditional upon successful completion of a background investigation, including fingerprinting and criminal history checks.
• For positions within this job class, a child protective history check will be conducted in accordance with AS 12.62.160 and/or 13 AAC 68.315 including a background and fingerprint check.
• The successful candidate may be required to attend multiple training courses normally located in Anchorage.

A cover letter is NOT required for this position.

Your complete application will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.

One year of any combination of postsecondary or vocational education and/or experience in assisting clients, customers, the general public, or other staff in the explanation and application of guidelines, policies, or services. Special Note: Some positions require a valid Alaska driver's license, a background check, and fingerprinting. These requirements will be indicated at the time of recruitment.

At time of interview applicant is requested to submit

• A copy of academic transcripts (unofficial are acceptable but must include the institution name/URL on documents provided) if required to meet minimum qualifications.
• A list of three (3) professional references including daytime telephone numbers and email address; at least two (2) of these must be from a current or former supervisor.
  • Professional is defined as a supervisor or an individual who has direct knowledge of your work performance.

LEGAL EMPLOYMENT

The State's online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor. The State of Alaska does not provide VISA Employer sponsorship.

MULTIPLE VACANCIES

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

Hiring Manager Contact

Name: Broyline Ligow / AA 2
Phone: [phone]
Email: [e-mail]