Outreach Overnight Supervisor

Colonial Group; New York (NY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Breaking Ground's Street to Home program in New York City seeks an Outreach Overnight Supervisor to lead the overnight street outreach team, triage urgent requests, and ensure compliance with data entry in DHS systems.

You will schedule shifts, supervise Housing Advocates and a Social Worker, promote Harm Reduction and Housing First approaches, and collaborate with NYPD, EMS, and community partners.

Qualifications

• NYS Licensed Masters Social Worker (LMSW) required.
• 1 year supervisory experience required.
• Obtain 9.58 credentialing within first 3 months of hire.
• Knowledge of Housing First, Harm Reduction, and crisis models.
• Crisis intervention, risk assessment and incident management experience.
• Valid driver’s license with good driving record; bilingual preferred.

Responsibilities

• Oversee street outreach teams including Housing Advocates, a Consumer Advocate, and a part-time Social Worker.
• Provide regular supervision meetings and manage staffing coverage and performance.
• Implement supervisory systems to ensure staff support and accountability.
• Create overnight shift schedules and coordinate callouts and vacancies.
• Ensure data entry and reporting compliance with DHS and program requirements.
• Lead on Code Red/Blue alerts and assist in complex field situations.
• Collaborate with community partners, DHS, NYPD, EMS, and other stakeholders.

Skills

Communication skills

Leadership

Crisis intervention

Bilingual Spanish/English

Documentation

Team collaboration

Scheduling

Education

MSW (Master of Social Work) degree

LMSW license

Tools

Microsoft Office Suite

Microsoft Teams

Job description

Breaking Ground’s Street to Home program makes regular contact with more than 2,000 street homeless individuals and connects more than 500 individuals to housing, medical and mental health services, substance abuse counseling, and other essential supports each year. The caring, individually tailored attention clients receive at each stage of their journey from street to home ensures that more than 95% of people who Breaking Ground places remain stably housed.

Reporting to the Assistant Director, Programs, Outreach, the Outreach Overnight Supervisor manages and supervises the overnight street outreach team and helps to triage and prioritize urgent requests or developing situations. The Outreach Supervisor ensures the team utilize Harm Reduction and Housing First approaches when conducting street outreach and engages with individuals to determine homelessness history, services needed, and appropriate placement options from the field in the moment. The Outreach Supervisor creates shift schedules, ensuring continual coverage in the field, and that Housing Advocate teams are compliant with data entry requirements into DHS’ system per contractual requirements.

The Outreach Supervisor is responsible for gaining a holistic understanding of the homeless population and works in collaboration with the community and other partners to implement appropriate housing and service solutions. The Outreach Coordinator manages their team’s response to community concerns, oversees Code Red/Blue alerts, identifies new hotspots and encampments, plans weekly canvass schedules for the team, and oversees all 9.58 assessments and removals for the shift.

Programs staff are required to locate and assist street homeless individuals under the most extreme weather conditions. Managers are required to be in the field during Code Reds and Code Blues. Staff must be willing to engage with street homeless individuals and can handle multiple tasks in a fast paced, dynamic, team environment.

This position has a 35-hour work week as well as on call responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITES:

• Successful oversight and performance management of street outreach teams including Housing Advocates, a Consumer Advocate, and a part time Social Worker
• Provide regular, structured supervision meetings for direct reports
• Responsible for implementing supervisory strategies, and systems of accountability to ensure that staff have adequate support, guidance, and oversight at all times
• Create and implement overnight shift schedules that ensure teams are always deployed; find coverage for callouts, vacations, and vacancies
• Ensure canvassing incorporates feedback from the team, community, DHS, historical 311 data, etc
• Promote effective strategies for outreach work, following Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Motivational Interviewing and trauma-informed care models of practice
• Ensure adherence to program contracts, regulatory requirements, and internal guidelines, ensuring all performance targets and service delivery benchmarks are consistently met
• Responsible for ensuring documentation, reporting, and referrals are accurately completed on time and in compliance with DHS and Breaking Ground requirements
• Provide support and guidance to staff in managing difficult situations and successfully de-escalating conflict
• Oversee and participate in Code Blue/Red Alerts, providing clinical leadership to the teams when they encounter challenging situations
• Assess and complete 9.58 involuntary removals to a hospital and ensure all required documentation is accurate and completed on time
• Serve as liaison with community partners, intergovernmental stakeholders, DHS staff, and other community stakeholders to respond to emergent concerns, including 311 call and encampment engagement
• Develop strong collaborative relationships with external partners and service providers, NYPD, EMS, etc.
• Provide on call coverage as needed for the program
• Perform other duties as assigned

MINIMUM QUALIFICATIONS:

• NYS Licensed Masters Social Worker (LMSW) required
• 1 year supervisory experience required
• Obtain 9.58 credentialing within first 3 months of hire required
• Understanding of Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems
• Experience with crisis intervention, including, risk assessments and incident management
• Excellent communication skills (verbally and written) and ability to work with diverse population
• Superb collaborative skills; ability to work successfully with a wide range of internal and external stakeholders
• Detailed oriented and can manage team tasks
• Excellent scheduling skills
• Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground, is a condition of employment
• Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams
• Bilingual Spanish/English preferred