Social Service Liaison

cumberlandcountygovernment; Portland (ME); On-site; USD 36,000 - 39,000; Part time

Benefits offered by this job

Tuition reimbursement

Wellness program

Professional development and training

Job summary

Cumberland County is seeking a part-time Regional Social Service Liaison to administer General Assistance for residents of contracted municipalities. The role interviews applicants, determines eligibility, and connects residents with resources while traveling among town offices.

Starting pay is based on qualifications and experience and ranges from $26.39 to $28.02 per hour. The position is 24 hours per week with a limited benefits package; applicants must be eligible to work in the U.S.

Qualifications

• Valid Maine Driver’s License.
• Knowledge of the Maine General Assistance law and municipal ordinances, or ability to acquire and apply promptly.
• Sound judgment, interviewing and research skills, accurate recordkeeping, and ability to make timely decisions within statutory and policy requirements.
• Ability to handle sensitive information with discretion, maintain confidentiality, and serve people without personal bias.
• Effective written, oral, and electronic communication; ability to respond calmly to difficult situations.
• Proficiency with common office software and equipment and the ability to learn case management systems.
• Knowledge of community resources and familiarity with immigrant, refugee, asylee, and asylum seeker services are helpful.

Responsibilities

• Interview applicants and determine eligibility, need, and type of General Assistance.
• Document decisions and maintain confidential case files and reports.
• Coordinate with contracted towns on program delivery, policy compliance, performance, and budget monitoring.
• Prepare vouchers and invoices for payment and maintain related records.
• Communicate respectfully with applicants, municipal staff, County colleagues, and service providers; use translation services when appropriate.
• Perform related administrative work and other duties consistent with the position.

Skills

Driver’s license

General Assistance law knowledge

Interviewing

Confidential records handling

Written/oral/electronic communication

Office software proficiency

Case management systems

Community resources knowledge

Tools

Office software

Case management systems

Job description

JOB PURPOSE:

The part-time Regional Social Service Liaison administers General Assistance for residents of municipalities that contract with Cumberland County. The liaison interviews applicants, determines eligibility and appropriate assistance under applicable law and municipal ordinances, maintains confidential records, and connects residents with other resources. The position works with municipal staff and community partners and travels among participating town offices. Specific workdays and any evening or weekend coverage will be set by the County based on service needs and staff coverage. Compensation is a range of $26.39 to $28.02 per hour.This range reflects the County’s good-faith estimate of pay for this position at the time of posting. Starting pay is determined based on qualifications, experience, and internal equity in alignment with the County’s step-based compensation system.Thisposition is part-time (24hrs per week) with a limited benefits package. Please note, applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

QUALIFICATIONS:

• Valid Maine Driver’s License;
• Knowledge of the Maine General Assistance law and municipal ordinances, or the ability to acquire and apply that knowledge promptly;
• Sound judgment, interviewing and research skills, accurate recordkeeping, and the ability to make timely decisions within statutory and policy requirements;
• Ability to handle sensitive information with discretion, maintain confidentiality, and serve people without personal bias;
• Effective written, oral, and electronic communication; ability to respond calmly to difficult situations;
• Proficiency with common office software and equipment and the ability to learn case management systems;
• Knowledge of community resources and familiarity with immigrant, refugee, asylee, and asylum seeker services are helpful.

KEY EXPECTED RESULTS:

1. Receive applications; interview applicants; research and verify circumstances; determine eligibility, need, and the amount and type of assistance under applicable General Assistance rules and municipal ordinances.
2. Document decisions and maintain accurate, confidential case files, accounts, and required reports.
3. Coordinate with contracted towns on program delivery, policy compliance, performance, and budget monitoring.
4. Prepare vouchers and invoices for payment and maintain related records.
5. Communicate respectfully with applicants, municipal staff, County colleagues, and service providers; use translation services when appropriate.
6. Perform related administrative work and other duties consistent with the position.

Cumberland County is proud of its talented and dedicated workforce. Come join our team and culture of engaged employees. Our strong management team is dedicated to providing employees with inspiring leadership, a positive and friendly workplace, support, encouragement, and the necessary tools for success. We offer tuition reimbursement, wellness program, and professional development and training opportunities; eligibility varies based on the part-time nature of the position.
Position will remain open until filled.

Cumberland County is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected Veteran status.