Social Service Coordinator

Mental Health Association of Nassau County; Village of Hempstead (NY); On-site; USD 42,000 - 66,000; Full time

Job summary

Mental Health Association of Nassau County (MHANC) is seeking a Social Service Coordinator to support adults with mental illness in their recovery journey in Nassau County.

You will provide supportive services in the Supportive Housing Program, coordinate care with housing providers, clinicians, and community resources, and help residents meet goals with empathy and professionalism.

Qualifications

• Bachelor's degree in a human services field is required.
• CPR and First Aid certification required.
• Minimum of 2 years of experience working with individuals diagnosed with mental illness.

Responsibilities

• Screen potential resident referrals and conduct screenings/site visits.
• Maintain the Clinton Residence waiting list.
• Coordinate care with management, housing partners, and HUD subsidies.
• Conduct weekly visits for the first four weeks after admission.
• Provide crisis management and link residents to community services.
• Assist with completing financial documentation for entitlements.

Skills

Oral communication

Written communication

Organizational skills

Time management

Education

Bachelor’s Degree in a Human Service field

Tools

MS Word

Basic Internet

Job description

Description

Mental Health Association of Nassau County (MHANC) is a not-for-profit membership organization dedicated to improving mental health in our community through advocacy, education, program development, and the delivery of direct services. Our organization is looking for a motivated individual with a calling to help adults with mental illness by becoming a Social Service Coordinator.

Responsible for providing supportive services to individuals in the Supportive Housing Program at MHANC that is consistent with their personal recovery goals, cultural background and beliefs. Staff-to-resident caseload ratio is within the range of 1:20 to 1:30 for full time employees.

Essential Duties & Responsibilities

• Review potential resident referral documentation, consult with referral sources, schedule & conduct screenings/site visits of potential residents.
• Maintain Clinton Residence waiting list.
• Act as the liaison with the management company regarding maintenance & HUD subsidies.
• Staff is to conduct at least, weekly visits for the first 4 weeks of admission into the program.
• Conduct face to face contact with the participants, a minimum of once a month or more often as needed. Conduct telehealth contact as needed.
• Provide supportive services which include, but are not limited to, daily living skills, assessment for and linkage to other community services as well as teaching participants how to be appropriate tenants in an apartment setting.
• Assist residents with gathering/completing financial documentation for the purpose of recertification’s, leases, etc.
• Provides crisis management services.
• Coordinate care if participants are hospitalized including but not limited to; hospital visits, consultation with hospital staff, treatment teams, family members, coordination of discharge and post discharge after care services, provide updates to supervisor.
• Assist participants in the development of realistic and measurable personal recovery goals that are culturally sensitive to their beliefs and background as it relates to their recovery.
• Assists in the admissions and discharges of participants in the program, including assisting the resident pack/unpack belongings and process paperwork required for entitlements, etc.
• Act as liaison between participants, the landlord and various treatment team members.
• Conduct fire safety and disaster preparedness assessments/drills in a safe and professional manner.
• Provide oversight for all participants living areas to ensure health and safety are met.
• Conduct medication reviews quarterly or as needed.
• Complete reports as required, using Electronic Medical Records.
• Ensure that all required documentation is completed in a timely manner documentation (including but not limited to; Support Plans, billable progress notes, etc.).
• Participate in consistent staff meetings including one on one and group supervision.
• Attend meetings/seminars/in-service training as required.
• Adhere to the agency’s Quality Improvement and Compliance policies and procedures.
• Adhere to all agency policies and procedures applicable to the program.
• Develop and maintain a good working relationship with all staff to assure services and activities are adequately maintained to meet the needs of the participants.
• Maintain professional status if applicable through in-service and other trainings and participate in continuing educational programs designed to assure knowledge of changes in profession and/or the mental health field.
• Other duties as assigned.

Requirements

Education & Experience

• Bachelor’s Degree in a Human Service field.
• CPR and First Aid.
• Minimum of 2 years working with individuals diagnosed with a mental illness.

Other Qualifications

• Requires travel to various locations in Nassau County.
• Must have valid NYS Driver’s License and own transportation.
• Must have working knowledge of MS Word, Basic Internet.
• Must have good written, organizational, time management & oral communication skills.
• Must have the ability to multi-task.
• Must have patience, tact a cheerful disposition and enthusiasm, as well as the willingness to engage challenging participants.