Social Service Coordinator

Mental Health Association of Nassau County; Town of Hempstead (NY); On-site; USD 50,000 - 65,000; Full time

Job summary

Mental Health Association of Nassau County (MHANC) is hiring a Social Service Coordinator to support the Care Team in the Supportive Housing Program. You will work with adults with mental illness, helping them meet recovery goals and navigate housing needs within Nassau County.

Travel to various locations and collaboration with landlords and treatment teams are required. The role emphasizes crisis management, care coordination, and monthly participant follow-ups, with emphasis on documentation,

Qualifications

• Bachelor's Degree in a Human Service field.
• CPR and First Aid certification.
• Minimum of 2 years working with individuals diagnosed with a mental illness.

Responsibilities

• Review referrals, schedule screenings, and visit potential residents.
• Maintain waiting lists and liaise with management and housing partners.
• Provide weekly visits initially and monthly contact thereafter with residents.
• Assist residents with daily living skills and linkage to community services.
• Coordinate admissions, housing paperwork, and entitlements.
• Conduct crisis management and coordinate post-discharge care.
• Perform fire safety checks and ensure health and safety across living areas.
• Document in EMR and prepare required reports.

Skills

Written communication

Oral communication

Organizational skills

Time management

Patience and empathy

Multitasking

Education

Bachelor's Degree in a Human Service field

CPR and First Aid

Tools

MS Word

Basic Internet

Job description

Description

Mental Health Association of Nassau County (MHANC) is a not-for-profit membership organization dedicated to improving mental health in our community through advocacy, education, program development, and the delivery of direct services. Our organization is looking for a motivated individual with a calling to help adults with mental illness by becoming a Social Service Coordinator. Responsible for providing supportive services to individuals in the Supportive Housing Program at MHANC that is consistent with their personal recovery goals, cultural background and beliefs. Staff-to-resident caseload ratio is within the range of 1:20 to 1:30 for full time employees.

Essential Duties & Responsibilities

• Review potential resident referral documentation, consult with referral sources, schedule & conduct screenings/site visits of potential residents.
• Maintain Clinton Residence waiting list.
• Act as the liaison with the management company regarding maintenance & HUD subsidies.
• Staff is to conduct at least, weekly visits for the first 4 weeks of admission into the program.
• Conduct face to face contact with the participants, a minimum of once a month or more often as needed. Conduct telehealth contact as needed.
• Provide supportive services which include, but are not limited to, daily living skills, assessment for and linkage to other community services as well as teaching participants how to be appropriate tenants in an apartment setting.
• Assist residents with gathering/completing financial documentation for the purpose of recertification's, leases, etc.
• Provides crisis management services.
• Coordinate care if participants are hospitalized including but not limited to; hospital visits, consultation with hospital staff, treatment teams, family members, coordination of discharge and post discharge after care services, provide updates to supervisor.
• Assist participants in the development of realistic and measurable personal recovery goals that are culturally sensitive to their beliefs and background as it relates to their recovery.
• Assists in the admissions and discharges of participants in the program, including assisting the resident pack/unpack belongings and process paperwork required for entitlements, etc.
• Act as liaison between participants, the landlord and various treatment team members.
• Conduct fire safety and disaster preparedness assessments/drills in a safe and professional manner.
• Provide oversight for all participants living areas to ensure health and safety are met.
• Conduct medication reviews quarterly or as needed.
• Complete reports as required, using Electronic Medical Records.
• Ensure that all required documentation is completed in a timely manner documentation (including but not limited to; Support Plans, billable progress notes, etc.).
• Participate in consistent staff meetings including one on one and group supervision.
• Attend meetings/seminars/in-service training as required.
• Adhere to the agency's Quality Improvement and Compliance policies and procedures.
• Adhere to all agency policies and procedures applicable to the program.
• Develop and maintain a good working relationship with all staff to assure services and activities are adequately maintained to meet the needs of the participants.
• Maintain professional status if applicable through in-service and other trainings and participate in continuing educational programs designed to assure knowledge of changes in profession and/or the mental health field.
• Other duties as assigned.

Requirements

Education & Experience

• Bachelor's Degree in a Human Service field.
• CPR and First Aid.
• Minimum of 2 years working with individuals diagnosed with a mental illness.

Other Qualifications

• Requires travel to various locations in Nassau County.
• Must have valid NYS Driver’s License and own transportation.
• Must have working knowledge of MS Word, Basic Internet.
• Must have good written, organizational, time management & oral communication skills.
• Must have the ability to multi-task.
• Must have patience, tact a cheerful disposition and enthusiasm, as well as the willingness to engage challenging participants.