Social Service Coordinator

CCH; Houston (TX); On-site; USD 32,000 - 40,000; Full time

Job summary

CCH in Houston, TX is seeking a Social Services Coordinator to help senior residents maintain independence and dignity in age-in-place living. You will answer questions, address concerns, and connect residents to meals, housekeeping, transportation, personal services, financial assistance, counseling, and other social supports.

Reporting to the Associate Director of Resident Services, you will assess resident needs, facilitate activities, arrange support groups, advocate within HUD guidelines,

Qualifications

• Highschool Diploma or GED required.
• Bachelor's degree in social work, psychology or related field strongly preferred.
• Professional Service Coordinator (PSC) designation preferred.
• Experience in an affordable housing environment preferred.
• Demonstrated ability to serve with integrity, professionalism, and confidentiality.
• Demonstrated working knowledge of supportive services and other community resources.
• Demonstrated ability to advocate, organize, problem-solve, and provide results for the residents.
• Proficient with Microsoft Office 365 and ability to quickly learn the organization’s other systems.

Responsibilities

• Contribute to caring and positive working and living environments for all employees and residents.
• Build rapport with residents while maintaining appropriate professional boundaries to help them age in place successfully.
• Support resident autonomy and dignity through the identification, linkage and/or provision of services that help individuals live as safely, independently, and comfortably as possible.
• Identify resident needs and preferences through an assessment process ensuring 95% of residents have been contacted for assessment or reassessment in the last 12 months.
• Identify, develop and facilitate/ attend 90% of resident activities per month.
• Facilitate or arrange resident support groups which help residents to process feelings and develop new relationships in the community.
• Assist residents with acquiring In Home Support Services where appropriate and available.
• Help residents adhere to a care plan and address behaviors that negatively impact community living, including conflict resolution between residents or resident and staff.
• When appropriate, communicate with family members.
• Within parameters of HUD and other regulatory requirements, advocate for individual residents without compromising their privacy or the rights of others.
• Model and promote courteous, respectful, and non-confrontational communication skills.
• Educate peers and others about the special needs of the resident population.
• Other duties as assigned.

Skills

Interpersonal skills

Communication

Leadership

Problem-solving

Organizational skills

Conflict resolution

Time management

Education

Bachelor's degree in social work, psychology or related field

Highschool Diploma or GED

Professional Service Coordinator (PSC) designation

Tools

Microsoft Office 365

Job description

Our MissionCCH builds and manages quality, affordable housing in caring communities.VisionTo transform communities by fostering human dignity, mutual respect, personal independence, and supportive environmentsOur ValuesSustainability – Maintaining our own organizational health and viability and maintaining sustainable communities for our residentsIntegrity – Striving for reliability and honesty in all that we do and sayIndependence – Empowering people to age in place with dignityCCH BeliefsWe are more than a home for residents. We are more than a job for employees.Job SummaryA Social Services Coordinator to help senior citizens maintain their independence and the dignity to age in place within the community. The Social Services Coordinator supports our senior residents by answering questions, addressing concerns and assisting with linkages to basic needs such as meals, housekeeping, transportation, personal services, financial assistance, counseling and other social supports.Key Responsibilities:Contribute to caring and positive working and living environments for all employees and residentsBuild rapport with residents while maintaining appropriate professional boundaries to help them age in place successfully.Support resident autonomy and dignity through the identification, linkage and/or provision of services that help individuals live as safely, independently, and comfortably as possible.Identify resident needs and preferences through an assessment process ensuring 95% of residents have been contacted for assessment or reassessment in the last 12 months.Identify, develop and facilitate/attend 90% of resident activities per month.Facilitate or arrange resident support groups which help residents to process feelings and develop new relationships in the community.Assist residents with acquiring In Home Support Services where appropriate and available.Help residents adhere to a care plan and address behaviors that negatively impact community living, including conflict resolution between residents or resident and staff. When appropriate, communicate with family members.Within parameters of HUD and other regulatory requirements, advocate for individual residents without compromising their privacy or the rights of others.Model and promote courteous, respectful, and non-confrontational communication skills.Educate peers and others about the special needs of the resident population.Other duties as assignedReporting + Organizational RelationshipsThis position will report directly to the Associate Director of Resident Services and does not have any supervisory responsibilities.Compensation & ClassificationCCH is committed to paying competitive wages. The salary range for this position is $26.39 - $31.36 in California and $23.02 - $29.11 outside of California. Based on CCH’s compensation philosophy, the majority of new hires are brought in at the minimum of the salary range. CCH has a competitive benefits package with health, dental, vision, and life insurance, 8% of an employer contribution for retirement, and more. This is a full-time, non-exempt position. This position is based at Pecan Grove Manor located at 611 East Rogers Street, Houston, TX 77022.How to ApplyPlease submit a resume and cover letter. Your cover letter should express your interest in working at CCH and your qualifications. We encourage you to list your LinkedIn profile on your applicationPhysical DemandsPhysical demands include continual sitting, typing, and repetitive computer use for up to 8 hours a day. The position also requires frequent communication with others, including hearing and speaking clearly with individuals and groups, in person and via phone and video calls. These demands are representative of those that must be met to successfully perform the job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Equal Employment OpportunityCCH is an equal opportunity employer. We strongly encourage applications from women, people of color, bilingual and bicultural individuals, and members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition, including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions. We encourage and will consider for employment qualified applicants with arrest and conviction records.Applicants with DisabilitiesReasonable accommodation will be made so that qualified applicants who are disabled may participate in the application process. If you are seeking accommodation, please advise in writing at the time you apply.Qualifications and RequirementsHighschool Diploma or GED required.Bachelor's degree (B.A.) in social work, psychology or related field strongly preferred.Professional Service Coordinator (PSC) designation preferred.Experience in an affordable housing environment preferred.Demonstrated ability to serve with integrity, professionalism, and confidentiality.Demonstrated working knowledge of supportive services and other community resourcesDemonstrated ability to advocate, organize, problem-solve, and provide results for the residents served.Advanced interpersonal and communication skills (both written and oral)Strong leadership skills with a proven ability to motivate others and deliver constructive feedback tactfully.Strong analytical and problem-solving skills.Ability to use mediation and conflict resolution techniquesExcellent organizational skills, attention to detail, prioritization and time management skills with a proven ability to meet deadlines.Proficient with a Microsoft Office 365 platform and ability to quickly learn the organization’s other systems.CCH conducts background checks on all candidates who have received a conditional job offer. Satisfactory completion of background check is a requirement of employment with CCH.