Social Operations Lead - NO THIRD PARTIES

Eversana; United States; On-site; USD 100,000 - 140,000; Full time

Job summary

EVERSANA is seeking a Social Media Operations Lead to orchestrate end-to-end social content execution, from first requests in Airtable to final community engagement in Hootsuite. This role emphasizes process discipline, documentation, and precise scheduling to maintain a consistent publishing rhythm across platforms.

You will own the intake, approvals, and SLA adherence while training teammates and partners on internal workflows.

Qualifications

• Advanced proficiency in Airtable for workflow architecture and Hootsuite for publishing and inbox management.
• Experience creating SOPs or training materials for digital/marketing teams.
• Ability to manage expectations across multiple business units with diplomacy.

Responsibilities

• Content Calendar Optimization: maintain the master social media calendar in Airtable with strategic cadence.
• Workflow & SLA Management: set SLAs and ensure assets arrive within windows to meet publishing schedule.
• Project Management: act as central intake for social requests, track statuses and follow-ups.
• Approval Facilitation: support end-to-end sign-offs for compliant content ready to launch.
• Scheduling & Community Management: handle scheduling and engagement within Hootsuite.
• Operational Excellence & SOPs: maintain SOPs for publishing and community management.
• Internal Training & Enablement: onboard new teammates on workflows and protocols.

Skills

Workflow design

SLA management

Project management

Stakeholder management

Attention to detail

Problem solving

Tools

Airtable

Hootsuite

Job description

We are looking for a Social Media Operations Lead to be the backbone of our digital execution. This role is designed for a process-oriented professional who excels at turning complex requests into streamlined workflows. You will manage the lifecycle of social content—from the first request in Airtable to the final community interaction in Hootsuite—ensuring every step is documented, approved, and executed with precision.

Key Responsibilities

• Content Calendar Optimization: Maintain the master social media calendar in Airtable, ensuring a strategic and balanced cadence across the portfolio.
• Workflow & SLA Management: Establish and enforce Service Level Agreements (SLAs) for incoming requests. You will manage lead times and ensure internal stakeholders provide assets within the required windows to maintain our publishing schedule.
• Project Management: Act as the central intake hub for all social media requests. You will track statuses, manage follow-ups, and ensure content meets rigorous brand standards.
• Approval Facilitation: Support end-to-end approval workflows, navigating internal sign-offs to ensure all content is compliant and ready for launch.
• Scheduling & Community Management: Handle technical scheduling and tagging within Hootsuite. Additionally, you will manage the Hootsuite Inbox, engaging with our community and fostering professional dialogue on our owned channels based on an established engagement matrix.
• Operational Excellence & SOPs: Optimize and maintain Standard Operating Procedures (SOPs) for social media publishing and community management. You will help document "the way we work" to ensure consistency across all business units.
• Internal Training & Enablement: Serve as the primary point of contact for onboarding new team members or agency partners on our internal workflows, providing training on Airtable structures and Hootsuite protocols.

Required Skills & Qualifications

• Platform Mastery: Advanced proficiency in Airtable (for workflow architecture) and Hootsuite (for publishing and inbox management).
• Process Design: Proven experience in creating SOPs or training documentation for digital or marketing teams.
• Stakeholder Diplomacy: Highly collaborative with the ability to manage expectations across multiple business units and internal teams.
• Meticulous Organization: A "project manager heart" with an obsession for deadlines, detail, and accuracy.
• Can-Do Attitude: A proactive problem solver who identifies bottlenecks and proposes solutions to make the team faster and more efficient.

This position is a contract and remote position.

All your information will be kept confidential according to EEO guidelines.

Our Cultural Beliefs

• Patient Minded - I act with the patient’s best interest in mind.
• Client Delight - I own every client experience and its impact on results.
• Take Action - I am empowered and hold myself accountable.
• Grow Talent - I own my development and invest in the development of others.
• Win Together - I passionately connect with anyone, anywhere, anytime to achieve results.
• Communication Matters - I speak up to create transparent, thoughtful, and timely dialogue.
• Embrace Diversity - I create an environment of awareness and respect.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). More information about EVERSANA ’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.

From EVERSANA ’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at .

This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations, visit eversana.com/careers.

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