Social Media Community Manager

intellipro; United States; Hybrid; USD 39,000 - 47,000; Full time

Job summary

IntelliPro is seeking a Contract Community Manager (Digital Beauty Advisor) to oversee social conversations across TikTok, Facebook, Instagram and Twitter. The 6-month role includes a remote training period with a hybrid US schedule and ongoing brand care responsibilities.

You will respond to followers, provide insights to product teams, and help shape content for beauty enthusiasts while maintaining high quality and timely engagement.

Qualifications

• Bachelor’s degree required and 1–2 years of social media engagement experience.
• Knowledge of major social platforms and customer service experience is preferred.
• Ability to work fast-paced and cross-functionally with strong written communication.

Responsibilities

• Reactively engage with fans and followers across TikTok, Facebook, Instagram, and Twitter.
• Support Care and Brand channels with insights, strategy recommendations and engagement.
• Attend trainings and stay updated with social strategies and best practices.
• Follow social FAQs for launches and key moments, and compose clear responses.
• Identify opportunities to influence consumer purchase decisions and escalate issues.
• Document issues for product/content improvements and ensure CRM data accuracy.

Skills

Writing skills

Customer focus

Fast-paced

Social platforms

Cross-functional teamwork

Education

Bachelor’s Degree

Tools

PowerPoint

Excel

Word

Job description

Position Title: Community Manager (Digital Beauty Advisor)

Duration: 6 Months + (Possible Extension)

Pay Rate:$29.78 /hr on W2

Schedule: Hybrid

Job Description:

Seeking a contractor to serve as a Digital Beauty Advisor across all social platforms. Please note training period is 100% remote.

This includes:

• Reactively engaging with fans and followers in a timely manner (TikTok, Facebook, Instagram, Twitter)
• Support le Care public channels (social, R&R, Q&A) by providing insight, strategy recommendations and engagement as needed
• Attend brand and Care trainings, work sessions and meetings to stay up to date with social strategies and best practices
• Follow Brand and Care provided social FAQ documents for launches and key social moments
• Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer
• Recognizes and recommends new ways to influence consumers in their purchase decision
• Alert critical customer complaints to internal Care and Brand teams and assist with problem solving
• Support always-on seeding & gifting program based on team goals
• Source relevant talent for S&D program, and manage outreach to shipping via Hatteras platform
• Come up with solutions for S&D program when challenges arise
• Detailed tracking of S&D personal results as part of overall program
• Stay up to date on new social media platforms, tools and best practices

Responsiveness:

• Maintain 100% Reply Rate and established Response Time goals across social channels
• Maintain consumer satisfaction and sentiment scores as established by the group
• Offers schedule flexibility to support the needs of the business which included weekends
• Meets established quality standards in all contacts across all channels
• Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction
• Documents product issues in a way that the information can be used for product improvement or development
• Accurately enters required information in the CRM and surveys to ensure data integrity

Job Qualifications:

• Bachelor’s Degree
• 1-2 years’ social media engagement experience
• Customer Service experience desired
• Customer obsessed mindset
• Knowledge and experience with major social media platforms required
• Able to work in a fast-paced, dynamic environment, both independently and as part of a cross-functional team
• Must have a sense of urgency with a high degree of flexibility, adaptability, resourcefulness, and responsiveness; willingness to work outside standard hours which includes weekends
• Report back to internal team to funnel insights into product / experience / content creation strategy
• High level of organization, attention to detail and positive attitude
• Interest in beauty, fashion and/or lifestyle brands
• Exceptional writing skills
• Excellent problem-solving ability
• Proficient in Microsoft applications including PowerPoint, Word and Excel

About Us:

Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.

IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.

Compensation:

The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.