Social Media Community Lead - Engagement & Growth

Jackson Spalding, Inc; Atlanta (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Jackson Spalding in Atlanta is seeking an enthusiastic social media coordinator to support a national QSR client. You will manage audience engagement across brand social channels and help convert followers into customers for our clients.

You will collaborate with national account teams, create engaging posts, and participate in planning sessions while using social listening, reporting, and lightweight data analysis to identify trends and opportunities.

Qualifications

• Bachelor's degree in communications, marketing, or a related field.
• 1–2 years of agency or in-house social media experience.
• Experience with social media metrics, listening, data analysis and reporting.
• Social media copywriting and creative writing skills.
• Familiar with Sprinklr or similar social media management tools.
• Knowledge of social media strategy and AI-assisted workflows preferred.
• Growth mindset and outcomes-driven approach.

Responsibilities

• Participate on national account teams with a fun, fast-paced, always-on dynamic.
• Create top-notch customer experiences through social media.
• Manage all community engagement for various brand social channels.
• Support social media listening, reporting and light data analysis to identify trends and opportunities for optimization.
• Participate in brainstorming and planning sessions.
• Participate in and contribute actively to day-to-day client work and project support.

Skills

Social media engagement

Platform management

Copywriting

Creative writing

Data analysis

Social listening

Time management

Attention to detail

Adaptability

AI tools familiarity

Growth mindset

Outcomes-driven

Collaboration

Agile

Education

Bachelor's degree in communications, marketing or related field

Tools

Sprinklr

Job description

Jackson Spalding in Atlanta is seeking an enthusiastic social media coordinator to support a national QSR client. You will manage audience engagement across brand social channels and help convert followers into customers for our clients.

You will collaborate with national account teams, create engaging posts, and participate in planning sessions while using social listening, reporting, and lightweight data analysis to identify trends and opportunities.