Social Insurance Specialist (Claims Specialist)

Social Security Administration; Juneau (AK); On-site; USD 57,000 - 110,000; Full time

Job summary

Social Security Administration in Juneau, Alaska seeks a Social Insurance Specialist (Claims Specialist) to interview the public and verify eligibility for retirement, survivors, disability, health insurance benefits and SSI, including state supplements.

The role involves adjudicating entitlement or disallowance, resolving discrepancies, and using SSA technology to access and update claims information. Telework is eligible; full-time permanent position in Juneau.

Qualifications

• GS-7: 1 year of graduate education or a Bachelor's degree with superior academic achievement.
• GS-9: Master's or two years of progressive graduate education or professional degrees (LL.B./J.D.).
• GS-11: Ph.D. or three years of graduate education toward a Ph.D.

Responsibilities

• Conduct interviews with the public to verify information about eligibility for retirement, survivors, disability, health insurance benefits, and SSI eligibility.
• Resolve discrepancies, clarify issues and make final entitlement or disallowance decisions.
• Adjudicate entitlement or disallowance at all levels of difficulty and use SSA systems to access and update claims information.

Education

Graduate education requirements (GS-7/9/11)

Job description

Social Insurance Specialist (Claims Specialist)

• Hiring Agency: Social Security Administration
• Department: Other Agencies and Independent Organizations

LOCATION: This position is located in the Juneau, Alaska Field Office at 709 West Ninth Street Juneau, AK 99801. TOUR OF DUTY: Flextime | Full-time | No alternate work schedules will be allowed. TYPE OF POSITION: Permanent

Key Responsibilities

The position description number for this position is 6F0240/A/B/C. A summary of the major duties is listed below. You may also view the full position description on the Agency intranet at the following link: PD Search This is a developmental position leading to the full performance level of GS-11. Closer supervision and technical guidance and/or on-the-job training are provided.

Duties are gradually broadened so the incumbent is eventually performing all of the duties of the full performance level, position description number 6F0240.

At the full performance level, the incumbent will conduct interviews with the public to obtain, clarify and verify information about initial and continuing eligibility for retirement, survivors, disability health insurance benefits and eligibility for supplemental security income including State supplements; resolve discrepancies, clarify issues and make final decisions for initial and post-entitlement for benefits and payments; adjudicate and authorize entitlement or disallowance actions at all levels of difficulty and complexity under programs administered by SSA; and use state of-the-art technology to access and update claims information.

Requirements & Education

GS-7: One full year of graduate level education in any field. One year of full-time graduate study is defined as 18 semester hours or 27 quarter hours OR a combination of graduate level education and the specialized experience as described below OR a Bachelor's degree and superior academic achievement. GS-9: Master's or equivalent graduate degree, or successful completion of two academic years of progressively higher graduate education, or LL.B. or J.D. GS-11: Ph.D.

or equivalent doctoral degree, or successful completion of three full years of progressively higher level graduate education leading to a Ph.D. or equivalent degree, or LL.M. Combining Education and Experience: GS-7: Experience and graduate level education as described above may be combined to meet the minimum qualification requirements. GS-9: Experience and graduate level education beyond the first year may be combined to meet the minimum qualification requirement.

GS-11: Experience and graduate level education beyond the second year may be combined to meet the minimum qualification requirement. Note: One year of full-time graduate education is considered to be the number of credit hours that the school you attended has determined to represent one year of study. If this information is not provided, we will consider 18 semester/27 quarter hours to be equal to one year of full-time graduate study.

If selected, you may be required to provide your official college transcripts prior to the effective date of the personnel action placing you into the new position. Experience and education will be computed as percentages of the overall requirements and must equal to 100 percent when combined.

Which agency is hiring for this position?

This position is with Social Security Administration, Other Agencies and Independent Organizations.

What is the salary for this position?

The posted pay range is $57055 – $109777/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-11-27.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.

Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-07 · Not affiliated with or endorsed by OPM or USAJOBS.gov