Supervisory IT Specialist (SYSADM)

Social Security Administration; Denver (CO); On-site; USD 140,000 - 182,000; Full time

Job summary

Social Security Administration seeks an experienced IT leader to oversee storage and infrastructure operations. The role guides technical specialists and contractors in data storage, imaging, and open/mainframe systems to meet agency service levels.

You will provide expert input to senior management, develop capacity and performance reports, and drive the integration of new technologies while ensuring robust standards and security across SSA IT operations.

Qualifications

• Specialized IT management experience with storage, servers, and monitoring systems.
• Ability to lead staff and coordinate cross-functional teams.
• Proven capability in capacity planning, performance tuning, and lifecycle planning.

Responsibilities

• Manages 7x24 monitoring and operations for mainframe or open systems data storage, hardware, software, imaging, and workflow apps.
• Provides expert technical input to senior management on technology and procedures for storage and IT operations.
• Develops and manages reporting for configuration, capacity, utilization, and performance.
• Directs integration of new technologies into SSA’s IT infrastructure.
• Plans and directs technical specialists delivering critical services to SSA employees.
• Directs development of network, architectural, and security standards.

Skills

Attention to Detail

Customer Service

Decision Making

Information Management

Interpersonal Skills

Oral Communication

Problem Solving

Teamwork

Technical Competence

Tools

ServiceNow

Argent Monitoring

SAN/NAS Storage

Job description

Summary

The position description number for this position is PD06C122S. A summary of the major duties are listed below. You may also view the full position description on the Agency intranet at the following link: PD Search Responsible for guiding technical IT specialists at the GS-13 level and below and contractors in one or more areas of specialization: data storage management, computer environmental support, computer hardware support, imaging, open, and mainframe systems for hardware and software.

Duties

Manages and directs 7x24 monitoring and operations to ensure adherence to established service levels for mainframe or open systems data storage, hardware, software, imaging systems and workflow applications.

Provides expert technical reference and input to senior management on technology, monitoring systems or procedures for mainframe and open systems data storage, hardware, software, imaging systems, workflow applications, IT operations and management.

Develops and manages reporting systems for configuration, capacity planning, utilization and performance for mainframe or open systems data storage, hardware, software, imaging systems, workflow applications, printing and IT operations management.

Directs the integration of new technologies into SSA’s information technology infrastructure for mainframe or open systems data storage, hardware, software, imaging systems, workflow applications, printing and IT operations management.

Plans, organizes and provides direction to technical specialists and teams of technical specialists providing mission critical business services to virtually all employees of the Social Security Administration.

Directs the development and implementation of appropriate standards including, but not limited to, network, architectural and security standards for the systems supported.

Qualifications

Resumes exceeding two pages in length will not be considered. Visit the 'Required Documents' section below for more information. YOUR RESUME OR SSA-45 MUST INCLUDE YOUR OFFICIAL DUTY STATION AND YOUR ORGANIZATION (I.E., SECURITY AND RESILIENCY) OR YOU MAY BE FOUND INELIGIBLE. To qualify for the 2210 IT Specialist series, the applicant must demonstrate the following competencies:

• Attention to Detail (Level 4, Advanced) - Is thorough when performing work and conscientious about attending to detail.
• Customer Service (Level 4, Advanced) - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Decision Making (Level 3, Intermediate) - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
• Information Management (Level 4, Advanced) - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
• Interpersonal Skills (Level 4, Advanced) - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.
• Oral Communication (Level 3, Intermediate) - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving (Level 4, Advanced) - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• Teamwork (Level 4, Advanced) - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
• Technical Competence (Level 4, Advanced) - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

Specialized Experience: Applicants must have specialized experience that is directly related to the work of the position and have equipped them with the competencies required to successfully perform the duties of the role. These knowledge, skills, and abilities/competencies are normally attained through the equivalent of one year of specialized experience equivalent to the next lower grade level of the position being filled. To qualify at the GS-14 level, you must have specialized experience at the GS-13 level, or equivalent. This experience must demonstrate proficiency in three of the following:

• Experience directing staff that supports enterprise SAN, NAS, storage arrays, and data protection platforms.
• Experience directing staff that supports ServiceNow enterprise operations including ITSM, ITOM, CMDB, Discovery, Incident, Problem, Change, and automation modules.
• Experience overseeing troubleshooting, incident response, performance tuning, and lifecycle planning for storage systems.
• Experience using Argent monitoring for servers, applications, performance events, and alerting workflows.
• Experience coordinating vendor support for SAN/NAS platforms, storage monitoring tools, and distributed systems integration.
• Experience coordinating vendor support for platform upgrades, module deployments, incident/problem triage, and monitoring tuning.
• Experience leading storage modernization efforts, migrations, platform upgrades, and resiliency improvements or workflow automation, monitoring standards, and observability tools.

The specialized experience is REQUIRED and must be explicitly documented/described in your resume, or you will be disqualified from further consideration. Qualification standards and additional information for this position can be found here: Competency-Based Qualification Standard for the Information Technology Management Series, 2210 NOTE: You cannot be credited for experience unless you clearly show your grade level at the time the experience was gained, as well as the dates you were at that grade level. If you combine career-ladder experience into a single description of duties, you may be eliminated from consideration based on failure to clearly document the required experience at the required grade level for the required period of time. Qualification requirements must be met by the closing date of this announcement. Applicants for promotion must have 52 weeks at GS-13. Time in grade requirement must be met by the closing date of this announcement.

Additional Information

NONCOMPETITIVE CONSIDERATION DUE TO SPECIAL HIRING AUTHORITY Applications for noncompetitive consideration will be accepted from SSA employees in the area of consideration who are currently serving under the following types of appointments: Schedule A, Reg. 213.3102 (U) appointments for individuals with disabilities and time limited appointments for veterans with a compensable service-connected disability of 30% or more. Applicants serving under these provisions do not need to submit copies of your disability or Veteran's documentation. However, you must submit a current SF-50 that provides information on the appointment authority under which you were hired. Otherwise, you will not receive non-competitive consideration. NOTE: Excepted service employees serving under Schedule A appointments for Attorney positions or Pathways Programs appointments (Presidential Management Fellows, Recent Graduates, and Interns) are not eligible for consideration. This is a non-bargaining unit position to be filled under the provisions of the Management Officials Promotion Plan. The best-qualified list for this vacancy may be used to fill the same or similar positions in a component(s) under the same Deputy Commissioner. Additional selections may be made within 6 months of the date the best qualified list is issued.

LOCALITY PAY: Salary will be set in accordance with locality pay provisions. Candidates currently receiving a higher locality pay than the office applied for are advised that should they be selected, they will lose entitlement to the higher locality pay.

• SALARY RANGES: Denver, CO- $140,239.00 - $182,316.00
• Urbana, MD- $143,913.00 - $187,093.00
• Woodlawn, MD- $143,913.00 - $187,093.00
• Durham, NC- $131,342.00 - $170,750.00
• Wilkes Barre, PA- $125,776.00 - $163,514.00

OTHER NOTES: Selected employee is subject to the completion of a 1-year probationary period for a supervisory position unless the employee served in such a position before August 11, 1979, or has completed one. This position is not eligible for telework. Relocation expenses will not be paid. This is a high risk public trust position. The selected employee will be required to complete a Standard Form 85P, Questionnaire for Public Trust Positions, in order to have the appropriate investigation conducted, unless the employee has been previously certified eligible to occupy a position at this level.

Informational Note: Creating a my Social Security (mySSA) account is a convenient way to access your personal Social Security information online. While not required for this position or the application process, you may wish to learn more about the benefits of having a mySSA account by visiting www.ssa.gov/myaccount.