Social & Health Programs Training Consultant

State of Washington Dept. of Social and Health Services; Washington; Hybrid; USD 80,000 - 105,000; Full time

Job summary

State of Washington Dept. of Social and Health Services is seeking a Social and Health Program Consultant 4 to support and train staff while enhancing service delivery for clients in the WA Cares Fund program.

The role sits within the Home and Community Living Administration and contributes to the design and implementation of the first-in-the-nation social insurance program for Washingtonians. The position requires coordinating training, creating procedures, and providing technical support

Qualifications

• Requires relevant degrees or higher and professional experience in planning, administering, developing, or delivering social, financial, health, or related services.
• Ability to interpret legal documents relevant to benefits or eligibility.
• Experience with coordinating training and staff development in a government program.

Responsibilities

• Coordinate and provide regular training and consultation to staff at all levels to ensure compliance with program requirements and policies, procedures, etc.
• Create and update procedures for the Benefits and Customer Care team, ensuring clarity and ease of understanding.
• Provide training and technical support to new and existing staff, supervisors, and managers on tools such as BAMS, CRM, assessment tool, Provider One, and Knowledge and Policy manuals.
• Work with leadership and tech liaisons to simplify technical information for staff.
• Develop and maintain WA Cares Fund procedures and training materials, updating as needed.
• Update training plans for new staff and monitor their progress through group and one-on-one sessions.
• Regularly review case records to ensure accuracy in assessments and documentation.
• Share updates on policies, procedures, and program changes with staff.
• Compile data and generate reports as requested by supervisors or administrators using various tools.
• Develop and maintain performance tracking and quality assurance tools as needed.
• Conduct quality assurance reviews to identify deficiencies and address training needs.
• Coordinate and collaborate with WA Cares, Area Agencies on Aging, contractors, and other community agencies to ensure consistent implementation of policies and procedures.
• Attend agency meetings, promote outreach, and travel as necessary.

Skills

Prioritization

Communication

Issue resolution

Collaboration

Legal comprehension

Independent decision-making

Problem-solving

Adaptability

Education

Master's degree in social work, public administration or related field

Bachelor's degree in social work, public administration or related field

Job description

State of Washington Dept. of Social and Health Services is seeking a Social and Health Program Consultant 4 to support and train staff while enhancing service delivery for clients in the WA Cares Fund program.

The role sits within the Home and Community Living Administration and contributes to the design and implementation of the first-in-the-nation social insurance program for Washingtonians. The position requires coordinating training, creating procedures, and providing technical support