Social Enterprise Lead

Priority Dispatch Corp.; New York (NY); On-site; USD 60,000 - 65,000; Full time

Job summary

TCAH is seeking a Social Enterprise Lead to coordinate the daily operations of the Social Enterprise Division. This role supports earned-income initiatives, food fulfillment services, procurement, inventory management, and partnerships, aligning with program staff and external partners.

The ideal candidate has a Bachelor's degree and 2-3 years' experience in operations or nonprofit programs, with strong organizational and communication skills.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2-3 years of experience in operations, nonprofit programs, logistics, or related field.
• Experience coordinating staff, volunteers, or project teams.
• Proficiency in Microsoft Office, Google Workspace, and database systems.

Responsibilities

• Coordinate day-to-day Social Enterprise operations and activities.
• Support workflow between procurement, inventory, fulfillment, and program teams.
• Monitor operational activities and identify opportunities for improvement.
• Assist with development and implementation of SOPs and workflow documentation.
• Prepare reports and summaries for leadership review.

Skills

Organizational skills

Project coordination

Operations experience

Communication skills

Office suite

Education

Bachelor's degree or equivalent

Tools

Salesforce

SmartChoice

CRM systems

Job description

# Social Enterprise LeadLegal Address - Benefits Access & Admin - Brooklyn, NY 11233## OverviewSalary Range$60,000.00 - $65,000.00 SalaryPosition TypeFull Time## Description**TCAH is one of the most robust anti-hunger advocates in New York City, supporting over 1 million New Yorkers facing food and economic insecurity. TCAH's mission is to empower its neighbors to lead healthier, more productive, and self-sufficient lives by increasing their access to nutritious food and related resources. TCAH's programs and services include on-site SNAP and healthcare enrollment, benefits access, job referrals, assistance with applications for city services including housing, workforce development programs for youth, a client choice super pantry, inter-generational nutrition programs, urban farming and farmer’s markets, café and community food distribution. With an annual budget of $21 million and a staff size of 100, TCAH is looking to expand its dynamic team. You can find out more at our website: www.tcahnyc.org****Job Summary**The Social Enterprise Lead is responsible for coordinating the daily operations of TCAH's Social Enterprise Division. This position supports the implementation of earned-income initiatives, food fulfillment services, healthcare food access partnerships, procurement activities, inventory management, and operational workflows.The Social Enterprise Lead serves as the primary point of coordination between procurement, inventory, fulfillment, program staff, and external partners to ensure efficient execution of Social Enterprise activities. The position combines operational coordination, project management, staff support, partnership engagement, and process improvement to support the continued growth of Social Enterprise initiatives.**Responsibilities*****Supervisory Responsibilities****The Social Enterprise Lead provides day-to-day oversight and support to Social Enterprise personnel and activities.**Directly supports and coordinates the work of:** *Procurement Coordinator** *Inventory Clerk** *Social Enterprise Operations Coordinator**Provides operational oversight of:** *Procurement Associate** *Packing Staff** *Volunteers** *Temporary Personnel assigned to Social Enterprise activities**Responsibilities include:** *Providing coaching, guidance, and support to staff.** *Monitoring workflow, productivity, and operational performance.** *Assisting with onboarding, training, and staff development.** *Conducting regular check-ins and supporting performance management processes.** *Promoting accountability, teamwork, and operational excellence.****Operational Leadership**** *Coordinate day-to-day Social Enterprise operations and activities.** *Support workflow between procurement, inventory, fulfillment, and program teams.** *Monitor operational activities and identify opportunities for improvement.** *Assist with the development and implementation of operational procedures and systems.** *Monitor daily operations and identify opportunities for improvement.** *Troubleshoot operational challenges and escalate issues as needed.** *Support the implementation of new Social Enterprise initiatives and partnerships.** *Ensure operational activities are completed accurately and on schedule.****Program & Partnership Coordination**** *Coordinate operational activities related to Social Enterprise programs, contracts, partnerships, and earned-income initiatives.** *Serve as a point of contact between internal departments and external partners.** *Support onboarding, implementation, and ongoing coordination of partnership activities.** *Monitor deliverables, timelines, and reporting requirements.** *Coordinate scheduling, communication, and operational needs associated with partnerships and programs.** *Support healthcare food access, food-as-medicine, and other emerging Social Enterprise initiatives.** *Assist with healthcare food access, food-as-medicine, and other emerging Social Enterprise initiatives.****Procurement, Inventory & Fulfillment Support**** *Coordinate procurement, inventory, and fulfillment activities to support daily operations.** *Work closely with procurement staff to support purchasing and sourcing activities.** *Monitor inventory levels and support inventory tracking efforts.** *Assist with inventory forecasting and replenishment planning.** *Oversee the separation and tracking of purchased and donated inventory.** *Coordinate fulfillment activities to ensure orders are prepared accurately and on time.** *Support quality control and operational standards throughout the fulfillment process.****Staff & Team Coordination**** *Provide daily guidance and support to Social Enterprise staff and volunteers.** *Coordinate staff assignments to support operational needs.** *Assist with staff onboarding, training, and scheduling.** *Promote accountability, teamwork, and strong customer service.** *Support volunteer engagement and participation in Social Enterprise initiatives.** *Foster a collaborative and mission-driven work environment.****Reporting & Performance Tracking**** *Assist with tracking operational performance metrics and program outcomes.** *Monitor project timelines, deliverables, and operational goals.** *Maintain accurate operational records and reporting systems.** *Support the development of dashboards and tracking tools related to partnerships, fulfillment activities, inventory movement, and operational performance.** *Prepare reports and summaries for leadership review.** *Support grant, contract, partner, and organizational reporting requirements.** *Develop and maintain standard operating procedures (SOPs) and workflow documentation.** *Identify opportunities to improve efficiency, productivity, and operational effectiveness.****Financial & Revenue Support**** *Assist with tracking operational expenses, utilization, and performance metrics associated with Social Enterprise activities.** *Support contract implementation and operational requirements associated with partnership agreements.** *Collaborate with Finance to support invoicing, reporting, and reconciliation activities.** *Monitor partnership activity and assist with tracking growth opportunities and contract renewals.*## Qualifications**Qualifications****Required*** Bachelor's Degree or equivalent combination of education and experience.* Minimum 2-3 years of experience in operations, project coordination, nonprofit programs, logistics, food systems, or a related field.* Experience coordinating staff, volunteers, or project teams.* Strong organizational, analytical, and problem-solving skills.* Demonstrated ability to manage multiple projects and priorities simultaneously.* Excellent written, verbal, and interpersonal communication skills.* Proficiency in Microsoft Office, Google Workspace, and database systems.* Ability to work independently while collaborating effectively with diverse teams.**Preferred*** Experience in food access, food distribution, healthcare food programs, social enterprise, or nonprofit operations.* Experience with inventory management, procurement, or fulfillment systems.* Experience with Salesforce, SmartChoice, CRM systems, or similar technology platforms.* Experience working with community-based organizations, healthcare partners, or government-funded programs.* Bilingual or multilingual skills are a plus.**Success Measures (First 12 Months)**The Social Enterprise Lead will be evaluated on:* Successful onboarding into TCAH's Social Enterprise operations, systems, and partnerships.* Effective coordination of Social Enterprise programs, contracts, and partnership activities.* Improved communication and workflow between procurement, inventory, fulfillment, and program staff.* Accurate tracking and reporting of purchased inventory and Social Enterprise activities.* Timely coordination and fulfillment of partner orders and service requests.* Development and implementation of standard operating procedures (SOPs) and workflow documentation.* Consistent monitoring of project timelines, deliverables, and operational deadlines.* Strong collaboration with internal staff, external partners, vendors, and volunteers.* Successful support of healthcare food access and other Social Enterprise initiatives.* Increased operational efficiency through process improvements and problem-solving.* Demonstrated leadership, accountability, and readiness for increased responsibility within the Social Enterprise Division.