Social Community Representative

Embedded Shishya; Washington; On-site; USD 24,796 - 38,572; Part time

Job summary

Embedded Shishya in the United States is seeking a Social Community Representative to engage with consumers, creators, and ambassadors across social channels, building community, brand affinity, and a positive customer experience in a remote, part-time role.

You will monitor direct messages, comments, and mentions, respond professionally, and foster positive brand sentiment, while supporting creator and ambassador engagement and content execution across platforms like TikTok, Instagram, Threads,

Qualifications

• Excellent written and verbal communication skills.
• Strong organizational skills with ability to juggle multiple projects.
• Familiarity with social media platforms and current trends.
• Experience with influencer marketing platforms and CRM tools.
• Proactive, collaborative attitude toward digital communities.

Responsibilities

• Monitor and respond to DMs, comments, and tags across social platforms to support engagement.
• Engage as a trusted voice of the brand with professionalism and accuracy.
• Foster positive brand sentiment through timely, on-brand interactions.
• Support creator, ambassador, and community engagement by resharing stories and recognizing standout members.
• Amplify user-generated content and spotlight creator content through programs and initiatives.

Skills

Strong written and verbal comms

Excellent organizational skills

Proactive and collaborative

Social media familiarity

Tools

Sprout Social

CIQ

CRM systems

Content creation tools

Job description

The Social Community Representative is responsible for engaging with consumers, creators, and ambassadors across social media channels to build community, strengthen brand affinity, and support a positive customer experience. This remote, part-time role combines community management, creator support, social engagement, and content execution to help drive meaningful connections and brand growth.

Reporting to the DIGITAL COMMUNITIES' ASSOCIATE MANAGER, the SOCIAL COMMUNITY REPRESENTATIVE will support our collegiate team in the following areas and meet the job requirements below.

This is a remote, part-time position.

Responsibilities

• Monitor and respond to direct messages, comments, tagged content, and community interactions across social media platforms to support audience engagement and strengthen brand affinity.
• Act as a trusted voice of the brand by reviewing and responding to consumer, creator, and ambassador inquiries with professionalism, accuracy, and attention to detail.
• Foster positive brand sentiment through timely, thoughtful, and on-brand interactions across all social channels.
• Support creator, ambassador, and community engagement by resharing stories, engaging with tagged content, and recognizing standout community members.
• Amplify user-generated content (UGC) and spotlight exceptional creator and ambassador content through social features, community initiatives, and monthly reward or gift-code programs.

Identify and report recurring community themes, ambassador questions, consumer complaints, and engagement opportunities to help improve brand communications and customer experience.

• Assist with content creation and execution across platforms including TikTok, Instagram, Threads, X, and other emerging social channels.
• Contribute creative ideas, messaging concepts, and social-first content recommendations that align with brand voice and campaign objectives.
• Encourage participation in community programs, ambassador challenges, competitions, seasonal campaigns, and engagement initiatives through proactive outreach.
• Research social trends, creators, cultural moments, and emerging platforms to identify opportunities for community growth and engagement.

Requirements

• Experience with excel.
• Strong written and verbal communication skills, with the ability to represent the brand voice professionally and enthusiastically.
• Familiarity with social media platforms (Instagram, TikTok, etc.) and current social trends.
• Highly organized with the ability to manage multiple projects and track many moving pieces at once.
• Comfortable using influencer marketing platforms, social media monitoring tools, or CRM systems (e.g., CIQ, Sprout Social).
• A proactive, collaborative attitude and a passion for digital communities and creator culture.