Manager, Community Engagement

Jobtailor; California (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor is seeking a skilled Social Media Community Manager to own content calendars, post approved content on time, and engage with communities in line with each brand’s tone.

You will spot trends, curate user-generated content, draft on-brand responses with AI tools, and support performance reporting to inform client campaigns. Requires 1+ year experience and a Bachelor's in Communications or Marketing.

Qualifications

• 1+ year experience managing social communities for professional brands or agencies.
• Bachelor's degree in Communications, Marketing, or a related field.
• Deep understanding of TikTok, X, Instagram, and emerging social spaces.
• Experience with Sprinklr, Sprout Social, Hootsuite, Brandwatch.

Responsibilities

• Own and manage social content calendars and post approved content in a timely manner.
• Engage with communities via comments, maintaining brand tone.
• Identify opportunities for brands to participate in trends and conversations.
• Assist with reporting and performance insights using platform tools.
• Manage comment copy across platforms, adapting tone of voice for audiences.

Skills

Social media strategy

Content creation

Community engagement

Trend identification

User generated content management

Education

Bachelor's degree in Communications/Marketing

Tools

Sprinklr

Sprout Social

Hootsuite

Brandwatch

Job description

• Own and manage social content calendars and post approved content in a timely manner
• Engage with communities via comments leveraging the established tone and personality of each brand
• Identify opportunities for brands to participate in trends, moments, and conversations
• Help inform reporting and performance insights utilizing automated and native platform tools
• Manage comment copy across various social platforms, adapting the tone of voice to resonate with specific target audiences and maintain brand integrity
• Categorize and articulate the nuances between positive, negative, and neutral sentiment to provide the internal team with an accurate pulse of the community
• Identify high‑quality User Generated Content and reactive content opportunities, sharing them with the creative team to drive timely brand relevance
• Utilize AI chat interfaces to generate high volume, on‑brand response drafts, significantly increasing engagement capacity without sacrificing quality
• Manage daily workloads and deadlines independently to ensure all engagement tasks are prioritized based on client needs and peak traffic times
• Use AI‑driven sentiment analysis to summarize comment themes across multiple platforms and supercharge response workflows
• Ability to "flex" between different brand personas and complex TOV guidelines
• Manage the content calendar and ensure timely publication across multiple social media platforms
• Perform quality checks on content, including copy, visuals, hashtags, and metadata
• Maintain content cadence and adjust schedules as needed based on client feedback and campaigns
• Oversee the bulk content upload process, troubleshoot issues, and ensure accuracy

Requirements

• 1+ year experience managing social communities for professional brands or agencies.
• Bachelor's degree in Communications, Marketing, or a related field
• Deep understanding of the technical and cultural differences between TikTok, X, Instagram, and emerging social spaces
• Experience with industry-standard tools including Sprinklr, Sprout Social, Hootsuite, and Brandwatch
• Serial social media user who can show a deep understanding of key platforms
• Exceptional written communication skills with a portfolio/samples of social copy
• Strong organizational and communication skills
• A "solutions‑oriented" approach to problem‑solving under tight deadlines

ATS Optimization Keywords

Hard Skills

• Social Media Strategy
• Content Creation
• Community Engagement
• Trend Identification
• User Generated Content Management

Soft Skills

• Organizational Skills
• Problem‑Solving
• Communication Skills