Social Commerce Specialist - Omnichannel

SuperOrdinary Talent LLC; West Hollywood (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

SuperOrdinary is seeking a Social Commerce Specialist/Manager to drive day-to-day execution and growth across marketplace and social channels, with increasing ownership of brand performance.

The role centers on TikTok Shop and other platforms, offering flexibility to be analytical or creative, while maintaining accountability for measurable business outcomes.

Responsibilities

• Own day-to-day execution across TikTok Shop and other marketplace channels.
• Oversee campaign setup, shop and account management, product setup, and promotions.
• Monitor performance, content tracking, and sales outcomes to drive growth.
• Identify opportunities to improve creator and partner activation and results.

Skills

Campaign setup

Shop management

Product setup

Promotions

Content tracking

GMV growth

Job description

About SuperOrdinary

At SuperOrdinary, we're the driving force behind the global success of today's most exciting consumer brands. More than an agency, we're the go-to growth partner for brands looking to win in social commerce and e-commerce, connecting industry leaders like Disney, H&M, Laneige, Touchland, Glow Recipe, and Peter Thomas Roth with creators and consumers around the world. Our team of e-commerce, creator, and social commerce experts helps brands build influence, accelerate sales, and create meaningful consumer connections across the world's fastest-growing marketplaces.

We're at the forefront of the commerce revolution, pioneering growth across TikTok Shop, Amazon, and other leading and emerging marketplaces where content, community, and commerce come together. The playbook is constantly evolving, and so are we. We thrive in an environment where experimentation, speed, and continuous learning are essential to staying ahead.

We're looking for people who are naturally curious, solutions-oriented, and energized by solving complex challenges. The best teammates here have a hustle mentality, embrace change, and are always looking for better ways to build, test, and scale. We set a high bar for ourselves and for our partners, earning our reputation as the trusted experts brands rely on to navigate an ever-changing commerce landscape and deliver exceptional results.

The Role

The Social Commerce Specialist / Manager is responsible for day-to-day execution and growth across marketplace and social commerce channels, with increasing ownership of brand performance, recommendations, and strategic initiatives based on experience and demonstrated capability.

TikTok Shop will be a significant focus of this role, with the opportunity to work across other marketplaces such as Amazon and emerging commerce platforms. The role is intentionally flexible, allowing individuals to lean more analytical/operational or more creative and creator-focused based on their strengths, while maintaining accountability for execution and measurable business outcomes.

This role may be leveled at theSpecialist or Manager leveldepending on experience, scope, and demonstrated ownership.Specialists will primarily focus on strong day-to-day execution, operational excellence, and supporting performance initiatives, while Managers will take broader ownership of brand performance, independently identify growth opportunities, develop recommendations, and drive initiatives from strategy through execution and results.

Key Responsibilities

Execute Social Commerce Initiatives

• Own day-to-day execution across TikTok Shop and other marketplace channels, including campaign setup, shop and account management, product setup, promotions, sampling workflows, content tracking, and sales performance.
• Ensure campaigns, launches, promotions, and marketplace initiatives are executed accurately, on time, and in alignment with brand priorities.
• Proactively identify operational issues and opportunities that may impact marketplace performance.

Own Creator & Affiliate Commerce from Outreach to GMV

• Manage and optimize the full creator commerce funnel:creator identification and outreach → sampling → content creation → content tracking → conversion → GMV growth.
• Build and maintain creator relationships, supporting ongoing communication, affiliate participation, paid collaborations, and repeat content opportunities.
• Monitor creator and affiliate performance, identifying which creators, content, products, and offers are driving meaningful traffic, conversion, and GMV.
• Recommend and execute opportunities to improve creator activation, content volume, conversion, and revenue contribution.
• Partner with internal teams and creators to troubleshoot performance gaps and continuously improve the creator commerce funnel.

Drive Brand Performance & Recommendations

• Own regular performance reviews across assigned brands and channels, using marketplace and social commerce data to identify trends, risks, opportunities, and areas for growth.
• Translate performance data into clear, actionable recommendations around content, creators, assortment, pricing, promotions, traffic, conversion, and overall channel strategy.
• Provide proactive updates to brand partners and internal leadership on performance, key learnings, and recommended next steps.
• For Manager-level roles, independently develop and drive broader growth recommendations and initiatives, aligning stakeholders and taking ownership from recommendation through execution and measurable results.

Support Marketplace Growth

• Execute initiatives across marketplaces such as Amazon and other emerging platforms, including assortment launches, promotions, pricing updates, product detail page updates, campaign registrations, and other marketplace-specific growth initiatives.
• Identify opportunities to improve product visibility, conversion, assortment, and overall marketplace performance.

Analyze Performance & Optimize