Social Account Manager / Project Manager

eight&four; Miami (FL); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working – 2 days in the office

Miami office

Job summary

eight&four is seeking a Social Account Manager to drive social and content delivery across complex accounts and support growth of our Miami based office. You will lead client relationships, coordinate with internal specialists and external stakeholders, and oversee large, multi-disciplinary campaigns from strategy through delivery.

In this role you will partner with senior clients, collaborate with cross-functional teams, and ensure the highest standards of strategic and creative output for our

Qualifications

• Agency experience at an account manager level or equivalent.
• Social and content background.
• Proven experience managing large or complex accounts in a leading role.
• Excellent project management capabilities with best-practice delivery.
• Confident, consultative approach with senior clients.
• Strong collaborator interfacing with internal specialists and external stakeholders.

Responsibilities

• Key client contact on a large retained social account with the ability to develop strong relationships, handle difficult situations with senior clients and drive excellence in our output.
• Client & stakeholder liaison across complex projects and campaigns.
• Ability to lead and present on strategic and creative thinking and come across as a consultant.
• Act as a guardian and catalyst for best in class innovative content, working hand in hand with creatives.
• End-to-end delivery of large accounts and complex projects, overcoming obstacles, demonstrating agility, and leading with clarity from a client and internal perspective.

Skills

Account management

Social content

Client relationships

Project management

Stakeholder collaboration

Job description

Social Account Manager

We are looking for a Social Account Manager who will play an important role in social & content delivery across complex accounts within the agency and support the growth of our Miami based office.

Requirements

Must-Haves

• Agency experience at an Account Manager level or equivalent
• Social & content background
• Proven experience managing large or complex accounts in a leading role
• Excellent project management capabilities and an eye for best-practice delivery
• Confident and consultative approach with senior clients
• Strong collaborator able to interface with a variety of internal specialists, and external stakeholders

Nice-to-Haves

• Experience with both B2B and B2C clients
• Influencer experience
• Experience with global clients

Your Responsibilities

Client Relations

• Key client contact on a large retained social account with the ability to develop strong relationships, handle difficult situations with senior clients and drive excellence in our output
• Client & stakeholder liaison across complex projects and campaigns

Social and Content

• Ability to lead and present on strategic and creative thinking and come across as a consultant
• Act as a guardian and catalyst for best in class innovative content, working hand in hand with creatives
• Key strategic content lead, constantly evaluating success of strategy and opportunities for evolution

Account Delivery and Growth

• End-to-end delivery of large accounts and complex projects, overcoming obstacles, demonstrating agility, and leading with clarity from a client and internal perspective
• Lead on effective collaboration within your accounts
• Oversight of large teams and accounts to ensure account health, quality control, and proactivity - including acting as the client escalation point where necessary - as well as commercial account growth

Opportunities

• Collaborate with other seniors across the business on proposals, pitches, etc - acting as a connector between various disciplines (e.g. performance, creative, etc)
• Take ownership of commercial targets (working with Growth team member on your accounts) and motivate core team to help deliver against them

Benefits

• Named in Campaign Magazine's Best Places to Work 7 years running
• Hybrid working – 2 days in the office per week
• Annual Team Mini break in Europe
• Culture: Open, Engaged & Inspirational