SOC Security Operator – Incident Response

First National Bank of Omaha; United States; On-site; USD 41,000 - 66,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Time Off

HSA

Employee Banking

Growth Opportunities

Tuition Assistance

Disability Insurance

Job summary

First National Bank of Omaha (FNBO) is seeking a Security Operations Center (SOC) Operator to serve as the central contact for physical security across FNBO facilities. You will monitor security systems, coordinate emergency responses, assist with access control, and ensure safety through vigilant surveillance and timely incident response.

The role involves monitoring alarms and CCTV, coordinating with emergency services, dispatching officers, and maintaining logs and reports.

Qualifications

• High school diploma or GED required.
• Valid Driver's License.
• Strong computer skills including Microsoft Office Suite.
• Excellent observational skills and attention to detail.
• Strong decision-making abilities, especially under pressure.
• Clear and professional verbal and written communication skills.

Responsibilities

• Monitor alarm systems, CCTV cameras, and access control systems across multiple FNBO locations.
• Identify and assess security threats, suspicious activity, and safety hazards in real-time.
• Respond promptly to alarm activations and determine appropriate response protocols.
• Maintain continuous awareness of security incidents and operational status across all monitored facilities.
• Serve as primary liaison with local emergency services (police, fire, EMS).
• Coordinate emergency response activities and provide critical information to first responders.
• Execute emergency notification procedures and escalation protocols.
• Monitor and track emergency situations until resolution.
• Dispatch security officers to incidents, alarm activations, and service requests.
• Provide real-time support and guidance to security personnel in the field.
• Assist with processing access control requests and badge activations/deactivations.
• Coordinate building access for after-hours personnel and vendors.
• Respond to access-related issues.
• Coordinate vendor access to facilities for service calls and installations.
• Monitor vendor activity through surveillance systems.
• Escalate urgent maintenance issues requiring immediate attention.
• Maintain professional communication with employees, management, and external partners.
• Prepare detailed shift reports documenting all activities and incidents.
• Brief incoming shift personnel on ongoing situations and pending issues.
• Provide timely updates to management regarding significant events.
• Maintain logs and documentation in compliance with regulatory and internal requirements.

Skills

Observational skills

Decision-making under pressure

Verbal communication

Written communication

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

First National Bank of Omaha (FNBO) is seeking a Security Operations Center (SOC) Operator to serve as the central contact for physical security across FNBO facilities. You will monitor security systems, coordinate emergency responses, assist with access control, and ensure safety through vigilant surveillance and timely incident response.

The role involves monitoring alarms and CCTV, coordinating with emergency services, dispatching officers, and maintaining logs and reports.