SOC Operator – San Jose

Prosegur Security USA, Inc; San Jose, Northern (CA, KY); Hybrid; USD 51,000 - 62,000; Full time

Benefits offered by this job

Client-Funded Paid Vacation

Free Onsite Gym Membership

Subsidized Cafeteria with Live Grill

Account-Exclusive Health Benefits

Weekly Pay & Career Growth

Corporate Discounts

Job summary

Prosegur Security USA, Inc. in San Jose, CA is seeking a highly skilled SOC Operator to monitor security systems, respond to alarms, process badge requests, and coordinate emergency response across the site.

Shift schedule: Wednesday–Friday 6am–2pm and Saturday–Sunday 2pm–10pm. You will use Milestone CCTV, AMAG Symmetry, Excel, Outlook, and Teams to log incidents, dispatch officers, track access, and maintain site continuity.

Qualifications

• Valid California Security Guard License is required.
• High school diploma or GED is required.
• Experience in a SOC or security command center preferred.

Responsibilities

• Monitor video management systems, alarm panels, and access control in real time.
• Process badge requests, track credentials, and manage system access.
• Respond promptly to alarms and emergency calls and coordinate response.
• Log incidents using Excel and other logging tools; communicate via Outlook/Teams.
• Dispatch officers and support site leadership to maintain operations.

Skills

Verbal communication

Written communication

Problem-solving

Calm under pressure

Dependable attendance

Education

High school diploma or GED

California Security Guard License

Tools

Milestone CCTV

AMAG Symmetry

Microsoft Office Suite

Excel

Outlook

MS Teams

Job description

SOC Operator – San Jose Full-Time | $24.95/hour

About Prosegur

At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. As one of only three global security providers, our 175,000+ team members in 34 countries combine global best practices with local market expertise to protect what our clients value most through hybrid security solutions.

Job Overview

Prosegur Security is seeking a highly skilled, tech-savvy SOC Operator for a premier corporate campus in San Jose, CA. This role monitors critical security systems, responds to automated alarms, manages badge requests, and coordinates emergency response across the site.

Shift Schedule

Wednesday – Friday (6am – 2pm) & Saturday/Sunday (2pm-10pm)

Key Responsibilities

• Monitor video management systems, alarm panels, and access control platforms in real time.
• Process badge and access requests, track credentials, and manage system access permissions.
• Respond with urgency and professionalism to system alarms, electronic alerts, and incoming emergency calls.
• Track and manage security notifications via Outlook and MS Teams; log incidents using Excel and logging tools.
• Dispatch officers to incidents, initiate escalation procedures, and support emergency response protocols.
• Collaborate with site leadership and field security personnel to ensure operational continuity.

Exclusive Site Perks

• Client-Funded Paid Vacation: Enjoy paid time off funded directly by the client account!
• Free Onsite Gym Membership: Full access to a spacious fitness center with cardio gear, free weights, yoga studio, and CrossFit rigs.
• Subsidized Cafeteria with Live Grill: Access a diverse onsite cafeteria featuring daily hot meals, a salad bar, and a live grill station at low cost.
• Account-Exclusive Health Benefits: Additional optional medical, dental, and wellness coverage available specifically for this account.
• Weekly Pay & Career Growth: Reliable weekly payouts with site priority for internal promotions.
• Corporate Discounts: Savings on theme parks, travel, and shopping via Working Advantage.

Qualifications & Technical Skills

• Valid California Security Guard License (Required).
• High school diploma or GED equivalent (Required).
• Experience in a Security Operations Center (SOC) or command center environment strongly preferred.
• Hands-on familiarity with Milestone CCTV systems and AMAG Symmetry access control systems.
• Proficient with Microsoft Office Suite (Excel, Outlook, Teams), computers, and smartphones.
• Strong verbal/written communication, problem-solving abilities, and calm composure under stress.
• Dependable attendance, professional appearance, and ability to work independently.

Additional Benefits & Pre-Employment

Medical, Dental, Vision, 401(k), Disability, Paid Sick Days, and Daily Pay options.

Pre-employment criminal background check and drug screen required.

CA PPO 120931