SOC Operator (11:30am-10pm)

Trulieve; Phoenix (AZ); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Job summary

Trulieve seeks a Security Operations Center (SOC) Operator to monitor and respond to security incidents across facilities. You will manage access control, monitor CCTV, coordinate with vendors, and support emergency responses.

This entry-level role reports to the SOC Supervisor in Scottsdale, AZ, with a 11:30am–10pm MST schedule and a pay rate of $21/hour. Strong communication, detail‑oriented work, and teamwork are essential; prior SOC experience is preferred but not required.

Qualifications

• High school diploma or equivalent; an associate or bachelor's degree in a related field preferred.
• Experience in a security operations center or similar role is desirable.
• CPR/First Aid or other security emergency-certification is a plus.
• Proficiency with Microsoft Office and related software applications.
• 1+ years of SOC-like work experience and security operations exposure.

Responsibilities

• Call management: handle incoming calls professionally and document concerns.
• Access control: verify and manage access requests through web systems.
• Vendor dispatching: coordinate with vendors and service providers.
• Emergency support: assist emergency services and coordinate responses.
• Asset protection: monitor CCTV/alarms and report security breaches.
• Documentation: maintain records and generate management reports.

Skills

Tech proficiency

Communication

Attention to detail

Problem solving

Security protocols

Team collaboration

Education

High school diploma

Associate or Bachelor's degree in related field

Tools

Microsoft Office Suite

Job description

Requisition ID21365-Posted09/23/2026-Security-Risk Management-AZ-C-Phoenix-E Magnolia St-Operations-Entry-Level- Job Location (Country/Region) (1) - Job Location (region) (1) -0 - 10%

Join Trulieve – Where Passion Meets Purpose

If you're interested in being part of one of the nation's fastest-growing industries, Trulieve may be the perfect place for you. We are proud to be recognized on TIME's America's Best Companies 2026 List, an honor awarded to top-performing U.S. organizations based on employee satisfaction, financial strength, and sustainability transparency. Trulieve was one of only two cannabis companies to receive this distinction.

If you have passion for helping others and want to make a meaningful impact through your work, this may be the role for you. At Trulieve, we strive to bring our patients the relief they need in products they can trust. Our plants are hand‑grown in carefully controlled environments designed to minimize unwanted chemicals and pests, keeping the cultivation process as natural as possible every step of the way.To learn more about Trulieve and our mission, please visit www.trulieve.com

Requisition ID: 21365

Remote Work Available:No

Job Title:Security Operations Center (SOC) Operator (11:30am-10pm)

Reports to:SOC Supervisor

Department:Security

Location:Scottsdale, AZ

Shift: 11:30am-10:00pm MST

Pay: $21.00/hourly

POSITION SUMMARY:

As a SOC Operator at Trulieve, you will play a critical role in maintaining the safety and security of our facilities. You will monitor and respond to security incidents, manage access control systems, and ensure effective communication across various departments. This position requires proactive asset protection, an emergency response approach, and strong organizational and communication skills.

KEY RESPONSIBILITIES:

Essential Functions

• Call Management: Answer incoming calls promptly and professionally. Protect and verify information about security concerns and incidents, ensuring accurate documentation.
• Access Control: Manage and verify access requests through web‑based systems. Provide access to authorized personnel and terminate access when necessary, ensuring compliance with company policies.
• Vendor Dispatching: Efficiently dispatch vendors and service providers as required, ensuring timely response to maintenance and security needs.
• Emergency Support: Collaborate with emergency services (WME) to provide necessary support during incidents. Maintain clear communication and help coordinate responses as needed.
• Asset Protection: Monitor CCTV and alarm systems to ensure the security of company assets. Identify and report any suspicious activities or security breaches.
• Documentation & Reporting: Maintain accurate records of all activities, incidents, and communications. Prepare reports as required for management review.

Required Knowledge and Skills:

• Technical Proficiency: Familiarity with web‑based access control systems, CCTV, and alarm monitoring systems.
• Communication Skills: Strong verbal and written communication skills, with the ability to interact effectively with diverse individuals.
• Attention to Detail: Exceptional attention to detail to ensure the accuracy of information and adherence to security protocols.
• Problem-solving skills: Ability to assess situations quickly and make informed decisions under pressure.
• Knowledge of Security Protocols: Understanding basic security principles, emergency response procedures, and asset protection strategies.
• Team Collaboration: Ability to work collaboratively with internal teams and external vendors to achieve security objectives.

ADDITIONAL MINIMUM QUALIFICATIONS:

• A high school diploma or equivalent and an associate or bachelor’s degree in a related field are preferred.
• Previous experience in a security operations center, law enforcement, or similar role is highly desirable.
• Certification in security or emergency response (e.g., CPR, First Aid) is a plus.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• one or more years of SOC‑like work experience
• one or more years inside a Security Operations environment
• Experience in call centers, agile project management, and leadership
• Must be results-oriented, communication, conflict management, people management, reporting, critical thinking, problem‑solving, and planning and organization skills
• Candidate will possess the ability to be a successful self‑starter
• Possess excellent communication, negotiation, and managerial skills
• Experience with conflict resolution and de‑escalation
• Experience with complex problem-solving and being detail‑oriented
• Have excellent communication skills, both written and verbal

WORKING CONDITIONS:

• The SOC Operator may be required to work in shifts, including nights, weekends, and holidays.
• Shift assignments are based on the company's needs, followed by seniority.
• The role may involve extended periods of monitoring various security systems and require quick response to emergencies.

Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.