Operations Specialist

Trulieve; Tallahassee (FL); Remote; USD 60,000 - 90,000; Full time

Job summary

Trulieve in Atlanta, GA / Remote + Travel is seeking a Retail Field Operations Specialist. You will support the Retail Field Operations Manager with operational procedures, systems, and nationwide business processes, across multiple states.

The role demands field visits, SME knowledge, training, SOP development, and collaboration with store teams. Travel 50-75% and flexible hours accompany a comprehensive benefits package; salary is commensurate with experience.

Qualifications

• Associate degree preferred.
• Experience in operations management, preferably in retail or customer service.
• Self-starter with deadline-driven results.
• Process improvement and documentation; attention to detail; time-management and organizational skills.
• Able to work independently in a dynamic environment with varied personalities.
• SAP and state compliance/inventory knowledge preferred.

Responsibilities

• Assist with field support and improving interdepartmental communication.
• Conduct field visits to ensure operational standards are met.
• Serve as SME for the states you support, regarding systems and regulations.
• Provide recommendations to improve operations and drive growth.
• Monitor daily productivity and suggest modifications to enhance efficiency.
• Assist with system training, SOP development, and rollout of new processes.
• Train and support Trulieve retail partners across the company.
• Identify needs and develop operational plans for training, merchandising, and store presentation.
• Participate in user acceptance testing to validate changes meets needs.
• Support store openings and prep for Grand Openings.
• Visit retail locations to ensure effective management and high sales performance.

Skills

Self-starter

Time management

Analytical thinking

Communication

Independent worker

Team collaboration

Education

Associate degree

Tools

SAP

Inventory management system

Job description

Career Opportunities: Operations Specialist (21707)

Requisition ID21707-Posted10/19/2026-Retail Operations-Retail Support-FL-O-Tallahassee-Martin Hurst Rd-Retail-Mid-Career-0 - 80%

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If you have passion for helping others and want to make a meaningful impact through your work, this may be the role for you. At Trulieve, we strive to bring our patients the relief they need in products they can trust. Our plants are hand-grown in carefully controlled environments designed to minimize unwanted chemicals and pests, keeping the cultivation process as natural as possible every step of the way. To learn more about Trulieve and our mission, please visit www.trulieve.com

Requisition ID: 21707

Remote Work Available: No

Job Title: RetailFieldOperationsSpecialist

Department: RetailOperations

Reports To: Senior Manager, Retail Field Operations

Location: Atlanta, GA / Remote + Travel

Role Summary:

This position isresponsible forsupporting theRetailFieldOperations Managerwithoperational procedures,systems, andbusiness processesnationwide.

Key Duties and Responsibilities:

Assist with managing, facilitating,and increasingcommunicationandefficiencybetweendepartments.

Conduct field support and quality visits to ensure operational standards are met.

Serve as the Subject Matter Expert(SME)for thestates you support, pertaining to all systems and regulations.

Providerecommendations totheRetailFieldOperationsManagerto improveoperationsand drivegrowth.

Monitor daily productivity,recommendingmodifications to improve overall effectiveness of personnel and operations

Assist with system andtechnologytraining andimplementation.

Supportinthedevelopment ofstandard operating procedures to increase efficiencywithin the designated region.

Assistwithtraining and support toall Trulieveretailpartnersinthe company.

Identify needs and strategize operational plans for retail training, visual merchandising and store aesthetics, customer flow, product organization, and asset protection in retail locations.

Participate in User Acceptance Testing (UAT) to validate updates and enhancements meet operational needs and function as expected.

Provide supportwithnew store openingsto ensure the store and team are prepared forGrand Opening and understand operations moving forward.

Visit retail establishments to ensure efficient and effective management as well as high performance sales.

Other miscellaneous assigned projects and responsibilities as directed.

SKILLS AND QUALIFICATIONS:

Minimum of an associate degree is preferred

Prioroperationsmanagement experience, preferably in retail and/or customer servicearea,is a plus

Self-starter with a history of pushing for deadline-driven results and deliverables

Process improvement and documentation; Attention to detail;time-management,prioritization,and organizational skills

Observant, analytical,inquisitive,and attentive

Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels

SAP and State requiredcompliance/inventory management system knowledge preferred

Must possess the ability to train, develop and evaluate a team

Able to communicate in conversational Englishtowork effectively with customers and team members, operate electronic equipment (computer, laptop),comprehend safety procedures,and utilize telecommunication devices

Able to understand and follow written/oral instructions

ADDITIONAL MINIMUM QUALIFICATIONS:

Mustpossessavaliddriver’slicenseand pass a MVR background check

Mustbeabletopassalevel1andlevel2backgroundcheck

Mustbeatleast21yearsof age

Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.

Must be able to relate to and work with patrons of different ages, abilities, and patrons that at times are experiencing emotional distress, or displaying a hostile attitude.

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is:

Consistentlyrequired to move/traverse throughout facilities, including tight spaces

Accurately communicate and exchange sensitive information and ideas with others, including members of the public;observe/inspect details at varying ranges;operatecomputing devices:

Frequentlyrequired to manipulate objects of varying sizes and weights (e.g., products, packaging, tools, office machinery): push/pull objects up to 50lbs; lift/carry/position objects up to 50 lbs.; ascend/descend stool/ladder/steps; position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl)

Occasionallyrequired to remain in a seated position

Must have visual and auditory acuity with or without aids to perform all functions of the position

WORK SCHEDULE:

45+hours weeklywithflexible hoursdepending onbusinessneeds.Must be available to work occasional evenings,weekends,and holidays.Travel50%-75% of work schedule.

Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.