SOC Operations Lead - Incident Response & Team Leadership

Inter-Con Security; Portland (OR); On-site; USD 90,000 - 130,000; Full time

Job summary

Inter-Con Security Systems is seeking a Security Operations Center Lieutenant to lead a team of 9–10 SOC Operators, manage daily operations, and direct incident response efforts. This role requires calm, decisive leadership, strong communication, and collaboration with law enforcement and emergency responders.

Responsibilities include overseeing CCTV and access control, ensuring SOP compliance, and driving program improvements across security operations.

Qualifications

• Minimum of 3 years of Security Operations Center (SOC), GSOC, ESOC, EOC, or related security operations experience.
• Minimum of 2 years of supervisory, leadership, or management experience.
• Experience responding to security incidents, emergencies, and medical events.
• Strong understanding of CCTV, access control, alarm monitoring, and security technology systems.
• Experience reviewing reports, analyzing incidents, and making operational decisions.
• Active Security Guard Card.
• Current CPR Certification.
• Current First Aid Certification.
• Valid driver's license with a clean driving record.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office applications.

Responsibilities

• Supervise, mentor, and develop a team of SOC Operators.
• Provide leadership and direction during daily operations and emergency situations.
• Ensure staffing levels and operational coverage meet business needs.
• Oversee daily Security Operations Center activities.
• Ensure compliance with post orders, standard operating procedures, and company policies.
• Monitor operational performance and identify opportunities for improvement.
• Coordinate security resources and prioritize operational needs.
• Act as a primary point of leadership during security incidents, medical emergencies, and critical events.
• Assess situations, determine appropriate response actions, and coordinate resources.
• Work closely with law enforcement, fire departments, EMS personnel, and other first responders.
• Maintain composure and lead teams through high-pressure situations while ensuring appropriate communication and escalation.
• Monitor and oversee CCTV, access control, alarm monitoring, and security systems.
• Review live camera feeds and investigate unusual or suspicious activity.
• Ensure security systems remain operational and effective.
• Support continuous improvement of security monitoring and response processes.
• Review and approve incident reports, activity logs, and operational documentation.
• Prepare reports, briefings, and updates for management.
• Maintain accurate records and ensure timely communication of security-related issues.
• Ensure procedures, post orders, and documentation remain current and compliant.
• Utilize an assigned company vehicle to conduct site visits, inspections, and supervisory activities.
• Support field personnel and ensure consistent service delivery.
• Conduct quality assurance reviews and identify opportunities to improve operations and performance.

Skills

SOC/GSOC/ESOC experience

Leadership/management

Incident response

Communication skills

Education

Bachelor's degree in Criminal Justice or related field

Tools

CCTV systems

Access control systems

Alarm monitoring systems

Job description

Inter-Con Security Systems is seeking a Security Operations Center Lieutenant to lead a team of 9–10 SOC Operators, manage daily operations, and direct incident response efforts. This role requires calm, decisive leadership, strong communication, and collaboration with law enforcement and emergency responders.

Responsibilities include overseeing CCTV and access control, ensuring SOP compliance, and driving program improvements across security operations.