Security Operations Center Dispatcher

Allina Health; United States; On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Medical/Dental

PTO/Time Away

Retirement Plans

Life Insurance

Job summary

Allina Health is seeking a security dispatcher to provide a safe and secure environment by managing emergency and non-emergency calls across multiple channels. You will observe cameras, monitor alarms, and coordinate urgent communications during evolving crises.

The role includes monitoring access control, badge changes, and safety systems, with 12-hour day shifts and weekend rotation. Prior dispatch or SOC experience is preferred; travel between sites may be required.

Qualifications

• Associate's or Vocational degree in general studies.
• 0 to 2 years working in dispatch or Security Operations Center, or related function.
• May be required to travel between sites.

Responsibilities

• Manages requests for security and emergency services.
• Monitors and answers phones, radios, intercoms, and other communication tools.
• Prioritizes calls for service based on urgency and criticality and initiates appropriate action.
• Gathers detailed information from caller.
• Records all officer activities via case/incident management systems.
• Sends urgent communications using mass notification, paging systems, and other tools.
• Monitors the safety and security of the physical environment.
• Uses access control, panic/duress, infant protection, security video systems, weather radios, and alarm systems.
• Processes badge access change requests.
• Performs preventative maintenance checks and escalates issues per procedure.
• Maintains readiness to identify and respond to safety and security concerns.
• Other duties as assigned.

Education

Associate's or Vocational degree in general studies

Job description

Location Address

4050 Coon Rapids Blvd NW Coon Rapids, MN 55433-2522

Date Posted

October 27, 2026

Job Summary

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Key Position Details

FTE 1.0 (80 hours per two week pay period)

Shift: Day (United States of America)

Shift Length: 12 hour shift

Hours Per Week: 40

Union Contract: Non-Union-NCT

Weekend Rotation: Every Weekend

Sunday Monday Tuesday from 6:30a-6:30p, and Wed from 6:30a-10:30a 12 hour day shift Every weekend

Job Description

Provides a safe and secure environment by managing emergency and non-emergency calls. Observes cameras and monitors alarms and radio networks. Initiates communications for urgent and evolving crises and emergency situations.

Principal Responsibilities

• Manages requests for security and emergency services.
• Monitors and answers phones, radios, intercoms, and other communication tools.
• Prioritizes calls for service based on urgency and criticality and initiates appropriate action.
• Gathers detailed information from caller.
• Records all officer activities via case/incident management systems.
• Sends urgent communications using tools such as mass notification system, electronic and overhead paging systems.
• Monitors the safety and security of the physical environment.
• Uses systems to support a safe and secure environment to include access control, panic/duress, infant protection, security video, weather radios and utility/fire alarm systems.
• Receives and processes badge access change requests.
• Performs preventative maintenance checks, identifies discrepancies and escalates per procedure and process.
• Maintains readiness to identify, assess, report, and respond to safety and security concerns in accordance with established procedures.
• Other duties as assigned.

Preferred Qualifications

Associate's or Vocational degree in general studies.

0 to 2 years working in dispatch or call center, Security Operations Center, or related function.

May be required to travel between sites.

Physical Demands

• Sedentary: Lifting weight up to 10 lbs. occasionally, negligible weight frequently.

Pay Range

$24.62 to $33.74 per hour

The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work. Allina Health is committed to adhering with all applicable local, state and federal minimum wage requirements.

Benefit Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members. Allina Health is all in on your well‑being. Because well‑being means something different to everyone, our award‑winning program provides you with the resources you need to help you navigate your personal journey. We are focused on creating an inclusive workplace so everyone can see themselves as part of our care team. Our care teams are as diverse as the communities we serve and proud to be contributing to the mission of a leading health care organization. Our pioneering approach to well‑being helps every member of our care team feel a deep sense of connection and joy in their work.

Benefits include:

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support
• Benefits to navigate the Federal Public Service Loan Forgiveness Program

Allina Health is a 501(c)(3) eligible employer *Benefit eligibility/offerings are determined by FTE and if you are represented by a union.

Company Culture

People at Allina Health have a career of making a difference in the lives of the millions of patients we see each year at our 90+ clinics, 12 hospitals and through a wide variety of specialty care services in Minnesota and western Wisconsin. We’re a not-for-profit organization committed to enriching your career by providing ongoing training, competitive compensation, support for work-life balance and ways to give back to the communities we serve. Join our team of 27,000+ employees – your career opportunities are limitless!

Diversity & Inclusion

Diversity creates a healthier atmosphere for our employees, patients, and community. Allina Health is proud to be an Equal Employment Opportunity employer, and will make employment decisions without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Allina Health is an E-Verify Employer. Allina Health complies with federal requirements to verify the employment eligibility of all persons hired to work in the United States. Allina Health is an E-Verify employer. E-Verify is an Internet-based system that compares information from each new employee’s Form I-9 to records available from the Social Security Administration (SSA) and the Department of Homeland Security (DHS) to confirm work authorization. An E-Verify case must be created no later than the third business day after the employee starts work for pay. All Forms I-9 must be completed and received by the Office of Human Resources accordingly.

Right to Work Poster (e-verify.gov)