SOC Analyst

Security Service Federal Credit Union; San Antonio (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Security Service Federal Credit Union is seeking a SOC Analyst I to evaluate and coordinate responses to incidents and emergencies across employees and locations. You will monitor video, access controls, and intrusion systems, coordinating with SSFCU personnel, law enforcement, EMS, and fire services as needed.

The role requires at least a high school diploma and 3 years in security-related work, with onsite commitment and the ability to work extended hours during disasters.

Qualifications

• High school diploma or equivalent.
• Minimum of three (3) years of security related work experience including law enforcement dispatch center or SOC experience.
• Must remain onsite or work extended hours during natural disasters and unusual occurrences.
• Work a flexible schedule to accommodate business needs and provide seven day a week twenty-four hour a day coverage.
• Local distance travel may be required for business purposes occasionally.
• Valid driver’s license, a safe driving record, and insurability.
• Lift 25 lbs. without assistance.

Responsibilities

• Monitor alarm activations at 70+ branch sites, the SSFCU main campus and other properties.
• Perform video review, retrieval, analytical and investigative functions.
• Coordinate with security personnel and law enforcement, EMS or fire service as needed.
• Maintain security activity logs and daily operational reports.
• Assist in coordinating incident response to remediate security events.

Skills

Video analysis

Incident coordination

Security operations

Documentation

Effective communication

Education

High school diploma or equivalent

Tools

Microsoft Outlook/Teams

Word

Excel

PowerPoint

Job description

Job Description

The Security Operations Center (SOC) Analyst I evaluates and coordinates responses to incidents and emergency situations related to employees and/or company locations. Communicates security related matters to uniformed security personnel and provides continuous real-time actionable support through video analysis, direct communication with SSFCU personnel along with law enforcement, EMS or fire service when the need demands. Maintain a clear understanding of business machines and programs with aptitude for superior knowledge of security protocols and technologies; video management system (VMS), site security configurations, access coding, incident databases, enterprise intrusion/trouble systems, remote programming systems. Finally, possess the verbal and writing skills necessary to assess, document and articulate incidents for review by leadership. Performs video review, retrieval, analytical and investigative functions. Performs link analysis to identify patterns of like behavior, criminal conduct, and suspicious behavior to facilitate information sharing and actionable measures. Monitors, analyzes, and identifies solutions to alarm activations at the 70-plus branch sites, the SFFCU main campus and other properties. Duties also include monitoring special events on SSFCU property, coordinating with security personnel, contracted law enforcement personnel and event management to implement professional security plans. Assists in the c oordination of the incident response to remediate security and other spontaneous events when needed. Ability to assess, investigate, document, and report security concerns and emerging security trends. Monitors enterprise access control systems including support for localized users, software configuration, verification of door function, door position switches, and card readers inventory control. Updates and maintain security activity logs and daily operational reports. Document entries for updates and when needed coordinates maintenance on alarms and more. Exhibits a calm sense of urgency during problem analysis. Follows up to ensure satisfactory resolution with internal stakeholders. Completes any other job-related duties needed to help drive to our vision, fulfill our purpose, and abide by our organization’s values.

Experience/Education/Skills

High school diploma or equivalent. Minimum of three (3) years of security related work experience including law enforcement dispatch center, SOC experience, or other fast-paced, high stress environment with the requirement to resolve multiple interruption-driven priorities simultaneously. The ability to guide discussions, overcome obstacles, identify, recommend, and implement workable solutions. Must remain onsite or work extended hours during natural disasters and unusual occurrences. Computer software proficiency including Microsoft Outlook/TEAMS, Word, Excel, Power Point. Work a flexible schedule to accommodate business needs and provide seven day a week twenty-four hour a day coverage. Local distance travel may be required for business purposes occasionally. Valid driver’s license, a safe driving record, and insurability. Lift 25 lbs. without assistance.