SOC Analyst

Edgewater Federal Solutions, Inc.; Albuquerque (NM); On-site; USD 60,000 - 90,000; Full time

Job summary

Edgewater Federal Solutions, Inc. seeks skilled IT professionals to support a major National Laboratory with secure, reliable computing across thousands of systems. Responsibilities include vulnerability remediation, incident handling, and 24/7 SOC monitoring.

Candidates should hold US citizenship, an active DOE clearance, and a high school diploma with 2+ years of related experience. 24/7 shift coverage and strong PC/office skills are required.

Qualifications

• Must be a US citizen with an active Department of Energy (DOE) security clearance.
• High School Diploma and at least 2 years of relevant experience.
• Ability to obtain & maintain a DOE clearance; US citizenship is required.
• Working knowledge of PC operations including hardware, network settings, OS, and MS Office.
• Ability to perform 24/7 shift work and type at least 35 WPM.

Responsibilities

• Monitor hardware, network, server resources and system components; follow Event Management processes.
• Observe and control performance of servers and network facilities; manage user access.
• Respond to incidents, update tickets, and support service improvements and problems.
• Remediate vulnerabilities; provide advanced deskside support for Windows, Mac, and Linux.
• Conduct testing, analysis, and vulnerability remediation; document findings and actions.
• Create knowledge articles using KCS methodology and share with End User and Service Desk teams.
• Support data center stewardship and after-hours Corporate Computing Help Desk activities.
• Test application compatibility, support cyber initiatives, and analyze system logs and backups.
• Participate in deployment testing and lead/assist service and process improvement projects.
• Design, test, and operate integrated infrastructure solutions and train teams in best practices.

Skills

US Citizenship

DOE Clearance (Active)

ServiceDesk support

KCS Methodology

Typing 35 WPM

Education

High School Diploma

2+ years related experience

Tools

ServiceNow

Job description

Overview

Edgewater Federal Solutions is seeking skilled IT professionals to support critical operations at a major National Laboratory by maintaining secure, reliable computing environments across thousands of classified and unclassified systems. Responsibilities include end-user vulnerability remediation through remote and onsite support, handling remediation tickets, providing technical guidance, analyzing performance and documentation, and supporting email, directories, operating systems, and desktop applications. These roles also support the 24x7x365 Systems Operation Center (SOC) by continuously monitoring IT resources, detecting outages and performance issues, and responding rapidly to minimize downtime and protect mission-critical services, ensuring the integrity and availability of hardware, network, and server systems.

Responsibilities

• Perform system monitoring to verify the integrity and availability of hardware, network, server resources, and system components; maintain adherence to the Event Management Process.
• Observe and control performance of servers, network facilities, and other infrastructure elements; analyze network and server resource consumption and manage user access.
• Respond to incident management requests, service improvement projects, and incoming problem calls, resolving associated tickets and providing updates, documentation, and follow-up on unresolved issues.
• Remediate vulnerabilities by troubleshooting complex issues, serving as an escalation point, and providing advanced deskside support for Windows, Mac, and Linux systems.
• Perform advanced testing and analysis tasks, including vulnerability remediation and infrastructure solutions.
• Create knowledge articles using KCS methodology and transfer knowledge to End User and Service Desk Support teams.
• Conduct hourly stewardship walkthroughs of data center, assist in Major IT Incidents, and provide after-hours support to the Corporate Computing Help Desk (CCHD).
• Test application compatibility, support cyber initiatives, and analyze performance statistics including system logs, scheduled job completion, backups, and documentation.
• Participate in deployment testing activities, and both lead and support service and process improvement projects.
• Conceptualize, construct, test, implement, and operate integrated infrastructure solutions, while recommending training plans and supporting continuous improvement activities.
• Lead and participate in strategic initiatives, technical meetings, and service improvement projects.
• Perform other duties as assigned.

We are currently looking for someone to work the Day Shift: 6:30 a.m. – 3:00 p.m.

Qualifications

• Must be a U.S. Citizen.
• Must have a high school diploma and at least 2 years of relevant experience.
• Must have an active DOE Security Clearance

Required Skills:

• HS Diploma and a minimum of 2 years, or more, of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties.
• Related experience may be substituted for relevant education and vice versa.
• Ability to obtain & maintain a U.S. Dept. of Energy Clearance; U.S. Citizenship is required.
• Must have a working knowledge of PC operations which include hardware, network settings, operating system, & MS Office applications.
• Intermediate to expert virtual desk expertise (related to equipment connectivity for computing customer).
• Work Shift work to cover 24/7 environment
• Ability to type 35 WPM

Desired:

• 6 months of customer help desk experience
• Experience in the current customer environment
• Associate degree or bachelor’s degree in information technology, or related discipline.
• Experience with ServiceNow.
• Experience with KCS methodology.
• Any additional requirements determined by the Service Manager.
• Ability to type 50+ WPM

About Us:

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.