SOC Analyst

Edgewater Federal Solutions; Juan Tabo Hills (NM); On-site; USD 70,000 - 95,000; Full time

Job summary

Edgewater Federal Solutions is seeking a SOC Analyst to support a major national laboratory in Albuquerque, NM. You will monitor security events and provide remediation guidance to keep systems secure and compliant. The role requires 1+ year of related experience, an active DOE security clearance, and US citizenship.

Training is provided to handle more complex issues and to support 24/7 SOC operations. Join a team that values proactive monitoring, precise documentation, and collaboration with

Qualifications

• Minimum 1 year of directly related SOC or help desk experience.
• Active DOE security clearance and US citizenship required.
• Proficient in PC operations, OS, networks, and MS Office.
• Ability to type 35 WPM and work 24/7 shifts.

Responsibilities

• Provide remote and in-person support for security incidents.
• Document issues in the ticketing system and knowledgebase.
• Assist in development, testing, and implementation of solutions.
• Support 24/7 SOC operations and escalate as needed.
• Identify customer information accurately and meet productivity metrics.

Skills

Security clearance

US Citizenship

Typing speed 35 WPM

24/7 shift work

Education

HS Diploma

Associate's or Bachelor's in IT

Tools

ServiceNow

MS Office

Knowledgebase usage

Job description

SOC Analyst

Job Locations: US-NM-Albuquerque

• ID: 2026-4787
• Category: Information Technology
• Type: Full Time

Overview

Edgewater Federal Solutions is seeking a SOC Analyst to support a major national laboratory.

Responsibilities

• Resolve basic issues remotely that have been reported by the customer.
  • Upon completing additional training, you will move to resolve more complex issues.
• Provide comprehensive Phone & Chat Support for the efficient resolution of Vulnerabilities and events.
• Partner with other IT teams in the development, testing & implementation of commercially & internally developed solutions
• Upon completing additional training, assist in various scopes of the Systems Operations Center.
• Efficiently & accurately identify the customer's specific information.
• Appropriately document all required information into the ticketing system & the knowledgebase.
• Resolve service requests or issues as appropriate on the first point of contact or within the specified timeline.
• Meet required productivity expectations, including metrics.
• Route & dispatch the service request to the appropriate IT support group or next level Tech, for resolution, as needed.
• Create & contribute to the in-house knowledgebase
• Possess the capacity to work independently & effectively while maintaining positive productivity levels.
• Maintain a positive relationship with fellow peers, cross functional teams & leadership.
• Back up and support the SOC
• Support 24/7 SOC Operations and may require availability for shifts outside of standard business hours.
• Other duties assigned as necessary.

Qualifications

• HS Diploma and a minimum 1 year, or more, of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties.
• Must have an Active DOE Active Security Clearance.
• U.S. Citizenship is required.

Required:

• Must have a working knowledge of PC operations which include hardware, network settings, operating system, & MS Office applications.
• Intermediate to expert virtual desk expertise (related to equipment connectivity for computing customer).
• Work Shift work to cover 24/7 enviroment
• Ability to type 35 WPM

Desired:

• 6 months of customer help desk experience
• Experience in the current customer environment
• Associates Degree or bachelor's degree in information technology, or related discipline.
• Experience with ServiceNow.
• Experience with KCS methodology.
• Any additional requirements determined by the Service Manager.
• Ability to type 50+ WPM

About Us:

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.