SnowSports HQ Lead | Guest Experience & Operations

Alterra Mountain Company; Steamboat Springs (CO); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Alterra Mountain Pass

IKON Pass

Skiing/riding discounts for friends &'

Vacation & Sick Time

Gear discounts

Medical, dental, vision, life, AD&D, &

Apex-MEC plan

401(k) with company match

Tuition discounts with partner online

Paid parental leave

Regional bus pass

Job summary

Alterra Mountain Company is seeking a SnowSports Headquarters Lead in Steamboat Springs to oversee lesson operations, coordinate private lessons, and support instructors and guests throughout the day. You will track payroll, run reports, and help boost lesson sales while ensuring exceptional guest service.

The role requires strong organization, attention to detail, and ability to multi-task in a fast-paced mountain setting.

Qualifications

• Previous office or customer service experience required.
• Above average computer proficiency in Microsoft Outlook, Word, and Excel.
• Previous knowledge of the RTP POS and flaik software preferred but not required.
• Ability to learn new programs quickly.
• Excellent organizational skills and ability to multi-task effectively with constant interruptions.
• Exceptional attention to detail and ability to work independently in dispersed locations around the mountain.
• Ability to interact and maintain positive relationships with guests, co-workers, management, and ski school instructors.

Responsibilities

• Sell lessons and resolve lift ticket issues for SnowSports guests in the tent at Greenhorn Ranch.
• Monitor the Mountain Watch phone and the flaik tracking tool to assist instructors and supervisors with group lesson issues.
• Track and maintain the flaik hardware fleet to ensure all hardware is accounted for.
• Assign private lessons and assist at outdoor private lesson lineups.
• Work with VIP guests to book lessons and make changes as needed.
• Provide high level of customer service to ensure lessons are booked correctly and paid on time.
• Assist with daily instructor schedule adjustments.
• Finalize instructor payroll in flaik daily.
• Assist with payroll audits for SnowSports School staff.
• Support sales initiatives for lessons and partner with Reservations and Ticket Office teams.
• Project-based work including checking lift access and tracking inventory.

Skills

Customer service experience

Microsoft Outlook

Microsoft Word

Microsoft Excel

RTP POS

flaik software

Learning new programs

Organization

Attention to detail

Guest relations

Education

High school diploma

College education preferred

Tools

RTP POS

flaik

Job description

Alterra Mountain Company is seeking a SnowSports Headquarters Lead in Steamboat Springs to oversee lesson operations, coordinate private lessons, and support instructors and guests throughout the day. You will track payroll, run reports, and help boost lesson sales while ensuring exceptional guest service.

The role requires strong organization, attention to detail, and ability to multi-task in a fast-paced mountain setting.