Snider Plaza, Dallas

Jack & Harry's; Dallas (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Jack & Harry’s, a New Orleans-inspired steakhouse located in Snider Plaza, seeks a Host to shape the guest experience from the moment guests arrive until they depart. You will greet guests, perform seatings, and ensure a polished, welcoming atmosphere.

This role emphasizes elevated guest experience and relationship-driven hospitality, valuing those who remember names and preferences and thrive in fast-paced, high-volume settings. Join a team dedicated to professionalism and genuine connection.

Qualifications

• At least 18 years old.
• Experience in a client-facing hospitality or guest relations role preferred.
• Backgrounds in fine dining, luxury retail, boutique fitness, hotels, concierge services, nightlife, or wellness valued.
• Professional and polished written and verbal communication skills.
• Strong phone etiquette and interpersonal presence.
• Hospitable, detail-oriented, organized, and highly collaborative.
• Ability to multitask and stay calm under pressure.

Responsibilities

• Own the first impression of each guest’s experience.
• Greet guests with warmth, professionalism, and hospitality.
• Build guest relationships by learning names and preferences.
• Manage reservations, waitlists, and dining room flow with confidence.
• Utilize reservations system to oversee notes, bookings, events, and requests.
• Review guest profiles prior to service for personalization.
• Answer phones with professionalism and warmth.
• Seat guests strategically to balance pacing and flow.
• Communicate clearly with managers, servers, and staff during service.
• Maintain composure and attention to detail in a fast-paced environment.
• Support opening, closing, and side-work to keep the host stand organized.

Skills

Guest service

Communication

Phone etiquette

Attention to detail

Job description

Jack & Harry’s is a New Orleans-inspired steakhouse from Vandelay Companies, built around polished hospitality, timeless design, and an elevated dining experience that feels both refined and warmly familiar. Located in the heart of Snider Plaza, Jack & Harry’s blends classic steakhouse tradition with Southern hospitality, exceptional food and beverage programs, and a service culture rooted in professionalism, attention to detail, and genuine connection.

At Jack & Harry’s, hospitality is not transactional. We are passionate about creating memorable experiences through thoughtful service, sophistication, and an unwavering commitment to quality. Our team members are polished, personable, and deeply intentional about how they make guests feel from the moment they walk through the door.

About the Opportunity

A Host at Jack & Harry’s plays an essential role in shaping the guest experience before anyone is ever seated. As the first and last point of contact for our guests, Hosts set the tone for the level of hospitality, professionalism, and warmth that defines our brand.

We are not simply looking for restaurant experience. We are looking for individuals who understand elevated guest experience and relationship-driven hospitality at the highest level. Whether your background comes from fine dining, luxury retail, boutique fitness, hotels, concierge services, nightlife, wellness, or another polished client-facing environment, we value individuals who naturally create connections and make people feel genuinely cared for.

This role is ideal for someone who notices details, remembers names and preferences, communicates with poise, and thrives in fast-paced environments where presentation, organization, and emotional intelligence matter.

Core Responsibilities

• Own the first and last impression of every guest’s experience
• Greet guests with warmth, professionalism, and genuine hospitality
• Build meaningful guest relationships by learning names, preferences, and creating memorable interactions
• Manage reservations, waitlists, walk-ins, and dining room flow with confidence and precision
• Utilize RESY to oversee reservations, guest notes, private bookings, events, and special requests
• Review guest profiles prior to service to support a highly personalized hospitality experience
• Answer phones with professionalism, warmth, and polished communication
• Strategically seat guests to balance pacing, service flow, and overall dining room experience
• Communicate clearly and collaboratively with managers, servers, and support staff throughout service
• Maintain composure, professionalism, and attention to detail in a fast-paced, high-volume environment
• Support opening, closing, and side-work responsibilities to maintain an organized and polished host stand

Requirements

• At least 18 years old
• Experience in a client-facing role where hospitality, presentation, and guest relationships were held to a high standard preferred
• Backgrounds in fine dining, luxury retail, boutique fitness, hotels, concierge services, nightlife, wellness, or similar guest-focused environments are highly valued
• Professional and polished written and verbal communication skills
• Strong phone etiquette and interpersonal presence
• Naturally hospitable, detail-oriented, organized, and highly collaborative
• Ability to multitask and remain calm under pressure