Luxury Dining Host — Warm, Precise Guest Service

Jack & Harry's; Dallas (TX); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Jack & Harry’s, a New Orleans-inspired steakhouse located in Snider Plaza, seeks a Host to shape the guest experience from the moment guests arrive until they depart. You will greet guests, perform seatings, and ensure a polished, welcoming atmosphere.

This role emphasizes elevated guest experience and relationship-driven hospitality, valuing those who remember names and preferences and thrive in fast-paced, high-volume settings. Join a team dedicated to professionalism and genuine connection.

Qualifications

• At least 18 years old.
• Experience in a client-facing hospitality or guest relations role preferred.
• Backgrounds in fine dining, luxury retail, boutique fitness, hotels, concierge services, nightlife, or wellness valued.
• Professional and polished written and verbal communication skills.
• Strong phone etiquette and interpersonal presence.
• Hospitable, detail-oriented, organized, and highly collaborative.
• Ability to multitask and stay calm under pressure.

Responsibilities

• Own the first impression of each guest’s experience.
• Greet guests with warmth, professionalism, and hospitality.
• Build guest relationships by learning names and preferences.
• Manage reservations, waitlists, and dining room flow with confidence.
• Utilize reservations system to oversee notes, bookings, events, and requests.
• Review guest profiles prior to service for personalization.
• Answer phones with professionalism and warmth.
• Seat guests strategically to balance pacing and flow.
• Communicate clearly with managers, servers, and staff during service.
• Maintain composure and attention to detail in a fast-paced environment.
• Support opening, closing, and side-work to keep the host stand organized.

Skills

Guest service

Communication

Phone etiquette

Attention to detail

Job description

Jack & Harry’s is a New Orleans-inspired steakhouse from Vandelay Companies, built around polished hospitality, timeless design, and an elevated dining experience that feels both refined and warmly familiar. Located in the heart of Snider Plaza, Jack & Harry’s blends classic steakhouse tradition with Southern hospitality, exceptional food and beverage programs, and a service culture rooted in professionalism, attention to detail, and genuine connection.

At Jack & Harry’s, hospitality is not transactional. We are passionate about creating memorable experiences through thoughtful service, sophistication, and an unwavering commitment to quality. Our team members are polished, personable, and deeply intentional about how they make guests feel from the moment they walk through the door.

About the Opportunity

A Host at Jack & Harry’s plays an essential role in shaping the guest experience before anyone is ever seated. As the first and last point of contact for our guests, Hosts set the tone for the level of hospitality, professionalism, and warmth that defines our brand.

We are not simply looking for restaurant experience. We are looking for individuals who understand elevated guest experience and relationship-driven hospitality at the highest level. Whether your background comes from fine dining, luxury retail, boutique fitness, hotels, concierge services, nightlife, wellness, or another polished client-facing environment, we value individuals who naturally create connections and make people feel genuinely cared for.

This role is ideal for someone who notices details, remembers names and preferences, communicates with poise, and thrives in fast-paced environments where presentation, organization, and emotional intelligence matter.

Core Responsibilities

Own the first and last impression of every guest’s experience

Greet guests with warmth, professionalism, and genuine hospitality

Build meaningful guest relationships by learning names, preferences, and creating memorable interactions

Manage reservations, waitlists, walk-ins, and dining room flow with confidence and precision

Utilize RESY to oversee reservations, guest notes, private bookings, events, and special requests

Review guest profiles prior to service to support a highly personalized hospitality experience

Answer phones with professionalism, warmth, and polished communication

Strategically seat guests to balance pacing, service flow, and overall dining room experience

Communicate clearly and collaboratively with managers, servers, and support staff throughout service

Maintain composure, professionalism, and attention to detail in a fast-paced, high-volume environment

Support opening, closing, and side-work responsibilities to maintain an organized and polished host stand

Requirements

At least 18 years old

Experience in a client-facing role where hospitality, presentation, and guest relationships were held to a high standard preferred

Backgrounds in fine dining, luxury retail, boutique fitness, hotels, concierge services, nightlife, wellness, or similar guest-focused environments are highly valued

Professional and polished written and verbal communication skills

Strong phone etiquette and interpersonal presence

Naturally hospitable, detail-oriented, organized, and highly collaborative

Ability to multitask and remain calm under pressure

Reliable, punctual, and committed to professionalism

Familiarity with RESY or similar reservation platforms is a plus, but trainable for the right individual

Desire to learn, grow, and develop within a hospitality-driven organization

Certified for food handling as required by state and local agencies

Physical Requirements

Ability to lift up to 20 pounds

Ability to work standing and walking for extended periods of time

Medical, Dental and Vision benefits available

Professional development and career growth

Family Meals

Dining discounts at all Vandelay Hospitality Group concepts

All Vandelay Hospitality Group restaurants are closed on Thanksgiving, Christmas and the 4th of July so our team can celebrate with their friends and family

A collaborative, uplifting culture where we take care of our guests by taking care of our people first

If you’re a passionate professional who thrives in a fast-paced environment and is eager to grow with a company that values hospitality and teamwork, we’d love to hear from you!

Vandelay Companies provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other federal/state protected category.