Concierge

Sunrise Senior Living Mgmt Inc; Town of Parma (NY); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Retirement savings plans

Paid time off

myFlexPay

Tuition reimbursement

Employee assistance program

Job summary

Sunrise Senior Living is seeking a Front Desk Concierge to create a warm first impression for residents, families, and visitors at our community. You’ll greet guests, route calls, help with move-in preparations, and support the Sales team with inquiries.

This role requires a High School Diploma or GED, strong customer service, organization, and the ability to multitask in a fast-paced setting. Proficiency in Microsoft Office and confidentiality are essential.

Qualifications

• High School Diploma or GED required.
• Strong customer service and communication skills.
• Organized with excellent time management and follow-through.
• Comfortable multitasking in a fast-paced environment.
• Proficiency in Microsoft Office and basic computer systems.
• Ability to maintain professionalism and confidentiality.

Responsibilities

• Greet visitors, residents, and prospective families with professionalism and warmth.
• Answer and route calls promptly, taking accurate messages.
• Provide community overviews and support the Sales team with inquiries.
• Assist with move-in preparations and marketing materials.
• Maintain a welcoming front desk and Bistro area.
• Support recruitment efforts and administrative data entry.
• Manage appointments, mail distribution, and resident rosters.
• Monitor safety protocols, visitor sign-in, and emergency procedures.
• Process meal tickets and assist with basic office tasks.

Skills

Customer service

Communication

Time management

Multitasking

Confidentiality

Organization

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Why Join Sunrise Senior Living

At Sunrise Senior Living, we believe meaningful work starts with purpose. Our team members are passionate about making a positive difference in the lives of residents every day. As a Concierge, you create the first impression of Sunrise - welcoming residents, families, and visitors while ensuring a warm, safe, and organized community experience.

What You’ll Do

• Greet visitors, residents, and prospective families with professionalism and warmth
• Answer and route calls promptly, taking accurate messages
• Provide community overviews and support the Sales team with inquiries
• Assist with move-in preparations and marketing materials
• Maintain a welcoming front desk and Bistro area
• Support recruitment efforts and administrative data entry
• Manage appointments, mail distribution, and resident rosters
• Monitor safety protocols, visitor sign-in, and emergency procedures
• Process meal tickets and assist with basic office tasks

What We’re Looking For

• High School Diploma/GED
• Strong customer service and communication skills
• Organized with excellent time management and follow-through
• Comfortable multitasking in a fast-paced environment
• Proficiency in Microsoft Office and basic computer systems
• Ability to maintain professionalism and confidentiality

Front Desk Concierge - Lead Hospitality with Purpose Front Desk Concierge | Senior Living Administration Pay Range: 13.50 - 16.88

As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life.

Benefits and Compensation

• Medical, Dental, Vision, Life, and Disability Plans
• Retirement Savings Plans
• Employee Assistant Program / Discount Program
• Paid time off (PTO), sick time, and holiday pay
• myFlexPay offered to get paid within hours of a shift
• Tuition Reimbursement

In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan.

Sunrise Senior Living is an equal opportunity employer and is committed to diversity and inclusion in the workplace. At Sunrise Senior Living, we are united by a mission to champion quality of life for all seniors, and we believe we shine brightest when we support one another and those we serve.

Explore opportunities at Sunrise and take the first step toward a fulfilling career where your work makes a meaningful difference.