SMRT Support (Office Specialist 2)

Oregon Inc; Salem (VA); Hybrid; USD 39,000 - 53,000; Full time

Benefits offered by this job

Part-time telework eligibility

Public Service Loan Forgiveness (PSLF)

Career development opportunities

Job summary

The Oregon Department of Consumer and Business Services (DCBS) is seeking a SMRT Support (Office Specialist 2) to provide essential administrative support within the Workers' Compensation Division. The role supports Medical Reviewers, Sanctions Representatives, and Compliance Specialists, ensuring accurate data entry, word processing, and timely communications.

The position offers telework eligibility on a part-time basis after achieving proficiency, with regular office hours also required.

Qualifications

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents.
• An associate degree in any field; OR
• An equivalent combination of education and experience.
• Requested Skills: High level of accuracy in data entry
• Competency in producing word processing documents; e.g., correspondence and meeting minutes.
• Proficiency with Outlook, Excel, and Word
• Experience communicating orally and in writing with a variety of people, answering questions, and explaining information, policies and decisions

Responsibilities

• Provide administrative support to the Medical Reviewers, Sanctions Representatives, Compliance Specialists, and the unit manager.
• For a complete listing of the duties and responsibilities, review the position description.

Skills

Clerical experience

Data entry

Word processing

Outlook

Excel

Word

Communication

Education

Associate degree or equivalent

Tools

Outlook

Excel

Word

Job description

Initial Posting Date: 11/10/2026 Application Deadline: 11/17/2026 Agency: Department of Consumer & Business Services Salary Range: $3,515 - $4,738 Position Type: Employee Position Title: SMRT Support (Office Specialist 2) Job Description: *Note: this position will receive a Cost of Living Adjustment (COLA) increase of 4% which is not reflected in the salary listed in this posting. The effective date of the increase is January 1, 2027 and will be paid in the February 1, 2027 paycheck. Our mission... To equitably protect and empower consumers and workers while maintaining a predictable yet innovative regulatory environment for the businesses we regulate. The Department of Consumer and Business Services (DCBS) is a progressive business regulatory state agency dedicated to the mission of protecting and serving Oregon's consumers and workers while supporting a positive business climate. The department administers state laws and rules governing workers' compensation, occupational safety and health, financial institutions, insurance companies and building codes. The department has consumer protection and education programs, offices, and ombuds to help consumers, injured workers, and businesses. This position is with the Workers' Compensation Division (WCD). WCD administers, regulates, and enforces the laws and administrative rules governing the Oregon workers' compensation system. This position is represented by the Service Employees International Union (SEIU).

Recruitment Timeline: Recruitment closes: November 17, 2026 Anticipated start date: January 4, 2027

What’s in it for you:

• Rewarding work in a productive and creative environment
• Colleagues who are passionate about public service
• Work/life balance, 11 paid holidays a year, and a competitive benefits package
• Advancement and learning opportunities that will help grow your career with the State of Oregon
• Possible eligibility for the Public Service Loan Forgiveness Program

This position is eligible to telework on a part‑time basis once the incumbent has gained the proficiency to perform work independently. However, regular, scheduled office hours are also required.

Here’s what you will do:

As a SMRT Support Specialist, you will provide administrative support to the Medical Reviewers, Sanctions Representatives, Compliance Specialists, and the unit manager as related to the administrative program. For a complete listing of the duties and responsibilities of this position, please review the position description.

Here’s what you need to qualify:

Minimum Qualifications:

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents OR
• An associate degree in any field; OR
• An equivalent combination of education and experience.

• Requested Skills: High level of accuracy in data entry
• Competency in producing word processing documents; e.g., correspondence and meeting minutes.
• Proficiency with Outlook, Excel, and Word
• Experience communicating orally and in writing with a variety of people, answering questions, and explaining information, policies and decisions

Additional information: Per the Pay Equity Law passed in 2017, an employee pay assessment will be conducted to determine what pay step the successful candidate will be offered. The assessment will be based on the relevant experience, education, training, and certifications documented in the application materials. On average, candidates new to state service will most likely be offered compensation in the lower to mid-level of the salary range. The salary range listed is the non‑PERS eligible rate. If you are already a participating PERS member or once you become PERS eligible after 6 months of employment, the salary range will increase by 6.95% and the required 6% employee retirement contribution will be deducted from your pay.

This position is subject to a fingerprint background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate. The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process. This information may be required after the interview process, depending on the requirements of the position. Eligible veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference.

For further information, please see the following website: Veterans, Disabled Veterans & State Servicemembers. NOTE: If claiming preference please be sure to check your Workday account for pending tasks in the “My Tasks” section at the top of the Candidate Home page.

We hire preferred workers! For more information, please visit our website: Preferred Worker Program.

The Department of Consumer and Business Services (DCBS) does not offer visa sponsorships, such as H‑1B or F‑1 STEM CPT/OPT. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet our agency employment eligibility standards. Within three days of hire, you will be required to complete the US Department of Homeland Security's I‑9 form confirming authorization to work in the United States. DCBS will use E‑Verify to confirm that you are authorized to work in the United States.

Helpful links and contact information:

Learn more about DCBS

DCBS Career Fairs and Workshops

Understanding the State Application Process

Help and Support webpage

For more information you may contact us by e‑mail at [e-mail].

DCBS is fully committed to attracting, retaining, developing, and promoting the most qualified candidates without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, or veteran status. For more information, please visit our diversity, equity, inclusion and belonging webpage.

Oregon state government is a large organization by nearly any standard. With over 40,000 employees working all over the state, in small communities and large, we are proving that government can be innovative. We work as a team, challenging ourselves to be better, faster and more efficient with taxpayer dollars. After all, when every day we are responsible for caring for the needs of a diverse population and thriving business community, we simply must have the best and brightest workforce. If you take responsibility for your actions, are passionate about helping others succeed, and have a reputation for excellence and honesty, why not make Oregon state government your next career move? Joining our team means you open the door to many possibilities. From entry level to executive, outdoor work to policy setting, we have a role for nearly every calling, expertise and background. If you’re looking at us from across the country (or beyond!), know that Oregon is one of the most beautiful places on earth. Made up of seven diverse regions, Oregon has the ocean, mountains, valleys, high desert, cities, small towns, and almost everything in between. Oregon “flies with her own wings.”