Smoky Mountains Guest Experience Guide

Anakeesta; Gatlinburg (TN); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Free parking

Competitive pay

Paid time off

Medical, dental, and vision insurance

Life insurance

401(k)

Free admission for employees and IMed.

Employee discounts on food and merch

Generous pass exchange program with区域

Job summary

Anakeesta in Gatlinburg, TN is seeking a Park Ambassador to welcome guests and guide them through our thrilling adventures atop the Smokies. You will promote safety, provide park knowledge, and help guests enjoy TreeVenture, BearVenture, Astra Lumina, and BirdVenture.

The role requires strong communication, enthusiasm, and the ability to work outdoors in all weather, including weekends and holidays. Join our friendly team dedicated to unforgettable experiences at the top of the Smokies.

Qualifications

• Must be 16 years of age or older.
• Strong communication and guest service skills.
• Enthusiastic, outgoing, and proactive personality.
• Ability to navigate uneven mountaintop terrain.
• Comfortable working outdoors in all weather conditions.
• Availability to work days, evenings, weekends, and holidays.

Responsibilities

• Greet and educate guests about Adventure Elements including TreeVenture, BearVenture, Astra Lumina, and BirdVenture.
• Open and close adventure areas according to daily operating schedules.
• Monitor guest activity and ensure all safety protocols and guidelines are followed.
• Provide helpful park knowledge, wildlife facts, scenic recommendations, and photo opportunities.
• Serve as an approachable and reliable source of guest assistance throughout the day.
• Deliver clear safety instructions and confidently enforce posted regulations.
• Maintain a professional, friendly, and positive attitude—even during peak visitation times.
• Perform additional duties as assigned.

Skills

Communication

Guest service

Enthusiastic

Outdoor work

Teamwork

Flexibility

Job description

Anakeesta in Gatlinburg, TN is seeking a Park Ambassador to welcome guests and guide them through our thrilling adventures atop the Smokies. You will promote safety, provide park knowledge, and help guests enjoy TreeVenture, BearVenture, Astra Lumina, and BirdVenture.

The role requires strong communication, enthusiasm, and the ability to work outdoors in all weather, including weekends and holidays. Join our friendly team dedicated to unforgettable experiences at the top of the Smokies.