SMB Wireless Account Manager

Ten4; Baltimore (MD); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company is seeking a Small/Medium Business Account Manager to review wireless invoices and provide cost-saving recommendations for clients. This fully remote role requires strong customer service skills and experience with wireless carriers. Enjoy a structured schedule, 4 weeks of PTO, and a comprehensive benefits package.

Benefits

4 weeks of PTO

8 paid company holidays

Extra day of PTO for birthday

Qualifications

• 1-3 years of experience with wireless carriers preferred.
• Ability to work independently in a fast-paced wireless industry.

Responsibilities

• Download monthly wireless bills and convert invoices into Excel templates.
• Prepare client audits and control reports by analyzing data.
• Identify opportunities for cost savings and service quality improvement.

Skills

Time Management

Multi-tasking

Customer Service

Negotiation

Critical Thinking

Problem Solving

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

2 days ago Be among the first 25 applicants

• Knowledgeable of wireless carrier plans and features from AT&T, Verizon, or T-Mobile
• Interested in moving away from wireless carrier retail stores but continue utilizing your customer service and wireless experience to build a career
• Are driven to be successful in a fully remote role

Are you:

• An expert at time management
• A superior multi-tasker
• Knowledgeable of wireless carrier plans and features from AT&T, Verizon, or T-Mobile
• Interested in moving away from wireless carrier retail stores but continue utilizing your customer service and wireless experience to build a career
• Are driven to be successful in a fully remote role

If yes, the Small/Medium Business Account Manager at OpDecision, a Ten4 Company, may be the perfect fit!

This role reviews wireless invoices and makes cost-saving recommendations to our small to medium-sized business customers.

The right candidate will have experience and knowledge of wireless carriers, plans, features, and has great customer service/account management skills.

OpDecision offers a great benefits package and 4 weeks of PTO to start! Remote work is just the beginning. Get out of retail and enjoy a set schedule, 8 paid company holidays, plus an extra day of PTO for your birthday! Eligibility begins within the first 31 days.

We are searching for a candidate that can excel in a remote role. Working hours are 8am - 5pm EASTERN DAYLIGHT TIME.

This position pays $21.63 to $24.04 per hour, depending on experience.

This position can only accept applicants residing in the following states: MD, PA, AZ, CA, FL, NJ, NC, TN, TX

Job Title: SMB Account Manager

Reports To: Director of Client Services

Position Summary:

The SMB Account Manager is responsible for interpreting mobility services data and tailoring recommendations to the needs of each individual client to improve their business and provide monthly cost savings in the area of mobility. This position is responsible for collecting and inputting wireless billing information, performing a detailed review, and providing custom reports. The ideal employee will develop long-term business relationships with their key stakeholders to better understand the client, their business, and their overall objectives.

A successful SMB Account Analyst requires a high level of attention to detail and self-motivation, all while under strict deadlines. The SMB Account Manager will be responsible for a mix of Mobility Assist and Managed Services clients at the small to mid-sized level.

Essential Duties And Responsibilities:

• Download monthly wireless bills utilizing AT&T, Verizon, T-Mobile or other carrier portals
• Convert invoices into Excel templates using internal proprietary software tools
• Prepare client audits and control reports by collecting, analyzing, and summarizing patterns and trends based on the compiled information
• Complete all monthly client audits by the specific due date, preferably three days prior
• Email monthly review audits to all clients by the specific due date
• Identify and provide continuous monthly cost savings solutions to meet or exceed client expectations
• Identify opportunities for cost savings and service quality improvement
• Communicate in a timely manner regarding projects, tickets, and deliverables in accordance with internal SLA
• Resolve issues and track all client-specific processes
• Assist in collecting and documenting client requirements and maintain the knowledge base
• Collaborate with internal departments to fulfill client requests, reports, and tickets quickly and accurately
• Work closely with help desk support specialists to identify issues and potential service enhancements, with at least one weekly meeting to review open tickets and issues
• Represent OpDecision professionally and accurately
• Act as the primary escalation point for help desk issues for your clients
• Perform other duties as assigned

Qualifications:

• Bachelor’s degree preferred
• One to three years of experience with wireless carriers such as T-Mobile, AT&T, or Verizon preferred
• Accountable, proactive, highly organized, with ability to manage multiple accounts and tasks
• Strong negotiation skills and follow-through on client contracts
• Ability to work independently in a fast-paced wireless industry
• Excellent written and verbal communication skills, strong interpersonal skills
• Customer-centric, consultative, with a passion for sales and service
• Ability to create and maintain a positive impression of OpDecision
• Strong customer service skills for dealing with end users
• Critical thinking and problem-solving skills
• Proficiency with Microsoft Office
• Ability to work independently and collaboratively
• Authorized to work in the U.S., able to read, write, and speak English proficiently

About Ten4 & OpDecision:

Since 1997, Ten4 (formerly Distributed Computing) has focused on business communications, wired and wireless voice/data networks, billing, and nationwide monitoring. Our goal is to help multi-site, multi-state organizations deploy effective solutions. More info at www.opdecision.com

Equal Employment Opportunity Policy:

Ten4 provides equal employment opportunities and prohibits discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or other protected characteristic. This applies to all employment terms and conditions.