Customer Success: Training Specialist (German Speaking)

Cognism; London (KY); Hybrid; USD 81,000 - 122,000; Full time

Job summary

Cognism, a leading European B2B data and sales intelligence provider, is seeking a German-speaking Customer Success: Training Specialist. You will partner with Account Managers to design and deliver targeted enablement engagements that drive measurable customer outcomes, embedding Cognism into daily workflows.

This role focuses on adoption, protecting revenue, and expansion in a fast-growing SaaS environment, building scalable learning assets, playbooks, and sessions that connect product use to

Qualifications

• Proven SaaS Enablement or Customer Success Experience.
• Adoption & Retention Mindset: drive retention and expansion.
• Engaging Facilitator who can influence stakeholders.
• Commercial Awareness: link adoption to revenue.
• Strategic & Structured: diagnose training needs and design interventions.
• Collaborative Partner: work with Account Managers and cross-functional teams.
• Adaptable in a Scale-Up Environment: proactive in a fast-moving setting.

Responsibilities

• Partner with Account Managers to understand customer goals and translate them into training interventions.
• Lead outcome-driven sessions for champions, admins, and end users to build advocacy.
• Deliver workflow-based enablement by mapping Cognism to customer use cases and KPIs.
• Accelerate time-to-value by clarifying best practices and reinforcing behavioral change.
• Develop reusable training materials, recorded sessions, playbooks, and digital resources.
• Surface adoption blockers and feedback to Product, Sales, and Revenue teams.

Skills

SaaS Enablement

Customer Success

Facilitation

Commercial Awareness

Strategic Thinking

Job description

WHO ARE WE

Cognism is the leading provider of European B2B data and sales intelligence. Ambitious businesses of every size use our platform to discover, connect, and engage with qualified decision-makers faster and close more deals. Headquartered in London with global offices, Cognism’s contact data and contextual signals are trusted by thousands of revenue teams to eliminate the guesswork from prospecting.

OUR WORK MODEL

Hybrid:

This is a hybrid role, requiring you to work from our London office 3 days per week, with flexibility to work remotely on other days.

YOUR ROLE

As a Customer Success: Training Specialist (German Speaking) you will act as a strategic enablement partner to Account Managers. When a training or adoption need is identified, you will lead the design and delivery of targeted, high-impact enablement engagements that drive measurable customer outcomes.

You will own the training strategy and execution within your engagements - ensuring customers have the knowledge, workflows, and reinforcement plansrequiredto embedCognisminto their daily operations.

This role is pivotal in strengthening adoption, protecting revenue, and enabling expansion in a high-growth SaaS environment.

YOUR CHALLENGES & OPPORTUNITIES

• Partner with Account Managers- Collaborate closely with AMs to understand customer goals, businessprioritiesand risk signals, translating these into structured training interventions.
• Activate & Empower Champions- Lead outcome-driven sessions for champions, administrators, and end users to build internal advocacy and sustained adoption.
• Deliver Workflow-Based Enablement- ConnectCognismfunctionality directly to customer workflows, use cases, KPIs, and commercialobjectives.
• Accelerate Time-to-Value- Reduce friction in onboarding and growth phases by clarifying best practices and reinforcing behavioural change.
• Mitigate Adoption Risk- Step in where product engagement or confidence is low, delivering targeted enablement to re-establish momentum and valueperception.
• Build Scalable Learning Assets- Develop and continuously improve repeatable training materials, recorded sessions, playbooks, and digital resources.
• Reinforce ROI & Business Impact- Ensure training engagements clearly link product usage to measurable outcomes aligned to the Joint Business Plan.
• Feed Insights Back to the Business- Surface common adoption blockers, feature feedback, and workflow gaps to Product, Sales, and Revenue teams to improve the end-to-end customer journey.

OUR EXPECTATIONS

• Proven SaaS Enablement or Customer Success Experience- Minimum 2 years in onboarding, training, enablement, or customer-facing SaaS roles, ideally supporting post-sale adoption.
• Adoption & Retention Mindset- Strong understanding of how behavioural change, education, and reinforcement drive retention and expansion.
• Engaging Facilitator- Confident, credible presenter who can influence stakeholders from end users to senior decision-makers.
• Commercial Awareness- Understands how adoption connects to revenue protection, renewal, and growth.
• Strategic & Structured- Able to diagnose training needs quickly, design targeted interventions, and manage multiple engagements simultaneously.
• Collaborative Partner- Comfortable operating in a pod-style or specialist support model, working alongside Account Managers and cross-functional teams.
• Adaptable in a Scale-Up Environment- Resourceful, proactive, and comfortable in a fast-moving, evolving organisation.

WHY COGNISM

At Cognism, we’re not just building a company - we’re building an inclusive community of brilliant, diverse people who support, challenge, and inspire each other every day. If you’re looking for a place where your work trulymakes an impact, you’re in the right spot!

Our values aren’t just words on a page—they guide how we work, how we treat each other, and how we grow together. They shape our culture, drive our success, and ensure that everyone feels valued, heard, and empowered to do their best work.

Here’s what we stand for:

We Own the Outcome Together.
We Deeply Understand our Customers.
We Celebrate Impact Wherever It Comes From.

At Cognism, we are committed to fostering an inclusive, diverse, and supportive workplace. We welcome applications from individuals typically underrepresented in tech, so if this role excites you but you’re unsure if you meet every requirement, we encourage you to apply!