Smarthands Tech Field Engineer

Unisys; United States; On-site; USD 45,000 - 75,000; Full time

Job summary

Unisys is seeking an on-site Data Center Smart Hands Technician to provide hands-on support for data center infrastructure. You will perform routine installations, cabling, device replacements, and daily site checks under guidance from remote teams.

The ideal candidate brings data center or server-room experience, strong documentation habits, and the ability to work independently while following procedures. This role requires physical work and occasional after-hours/on-call rotation.

Qualifications

• Approximately 2-5 years of hands-on Smart Hands, data center, server-room, infrastructure, network-support, or similar technical experience.
• Experience working in data center, server room, IDF/MDF, colocation, or enterprise infrastructure environments.
• Experience installing, removing, organizing, or supporting servers, network equipment, racks, cabinets, and cabling.
• Familiarity with copper and fiber cabling, patch panels, network ports, labeling, and basic cable troubleshooting.

Responsibilities

• Perform routine data center, server-room, IDF, and MDF walkthroughs and identify/report equipment, environmental, security, cabling, or facility concerns.
• Support scheduled site audits, inspections, inventory validations, and operational checks.
• Provide onsite Smart Hands support for servers, network devices, racks, cabinets, IDF/MDF closets, and related infrastructure.
• Install, remove, rack, stack, label, and organize servers, switches, network devices, and other IT infrastructure equipment.
• Replace approved field-replaceable hardware components, including power supplies, hard drives, memory, fans, cables, and similar components.
• Trace, install, replace, label, test, and organize copper and fiber cabling.
• Perform cable management and maintain clean and organized racks, cabinets, patch panels, IDF/MDF closets, and data center spaces.
• Verify equipment status, power, indicator lights, ports, physical connections, and cabling during troubleshooting activities.
• Perform requested reboots, power cycles, visual inspections, connectivity checks, and basic diagnostic activities under direction from remote engineering or support teams.
• Support network equipment installation and replacement activities, including switches, routers, access points, and related infrastructure.
• Assist with server and infrastructure installations, moves, additions, changes, and removals.
• Support equipment decommissioning, asset validation, packing, equipment staging, and approved disposition/disposal activities.
• Coordinate and support scheduled equipment disposal pickups when required.
• Escort authorized vendors and third-party service providers while work is performed within secured data center or infrastructure areas.
• Maintain the physical organization of data center, IDF/MDF, rack, cabinet, and equipment areas, including cleanup and removal of retired or abandoned equipment/cabling when authorized.
• Maintain accurate documentation of equipment locations, asset changes, cabling changes, hardware replacements, inspections, and work performed.
• Update incidents, service requests, change records, inventory/asset records, and associated tickets as required.
• Follow established data center, security, safety, access-control, change-management, and documentation procedures.
• Communicate site conditions, work status, issues, and exceptions clearly to remote engineering teams and local stakeholders.
• Provide onsite support for infrastructure refreshes, deployments, lifecycle activities, and related projects as required.
• Participate in the rotating after-hours/on-call schedule approximately every other week.

Skills

Data center hands-on

Server-room experience

Cable management

Copper/fiber cabling knowledge

Documentation and reporting

Safety compliance

Ability to lift/move IT equipment

Strong communication

Education

High school diploma or GED

Job description

What success looks like in this role:

The Data Center Smart Hands Technician provides onsite hands-on support for data center and infrastructure operations. The position performs routine physical and technical support activities involving servers, network equipment, racks, IDF/MDF closets, cabling, equipment installations and removals, hardware replacements, vendor activities, site inspections, equipment lifecycle activities, and related data center operational tasks.

The ideal candidate will have previous Smart Hands, data center, server-room, or infrastructure-support experience and will be comfortable completing assigned work independently while following documented procedures and technical direction from remote engineering and infrastructure teams.

Key Responsibilities

• Perform routine data center, server-room, IDF, and MDF walkthroughs and identify/report equipment, environmental, security, cabling, or facility concerns.
• Support scheduled site audits, inspections, inventory validations, and operational checks.
• Provide onsite Smart Hands support for servers, network devices, racks, cabinets, IDF/MDF closets, and related infrastructure.
• Install, remove, rack, stack, label, and organize servers, switches, network devices, and other IT infrastructure equipment.
• Replace approved field-replaceable hardware components, including power supplies, hard drives, memory, fans, cables, and similar components.
• Trace, install, replace, label, test, and organize copper and fiber cabling.
• Perform cable management and maintain clean and organized racks, cabinets, patch panels, IDF/MDF closets, and data center spaces.
• Verify equipment status, power, indicator lights, ports, physical connections, and cabling during troubleshooting activities.
• Perform requested reboots, power cycles, visual inspections, connectivity checks, and basic diagnostic activities under direction from remote engineering or support teams.
• Support network equipment installation and replacement activities, including switches, routers, access points, and related infrastructure.
• Assist with server and infrastructure installations, moves, additions, changes, and removals.
• Support equipment decommissioning, asset validation, packing, equipment staging, and approved disposition/disposal activities.
• Coordinate and support scheduled equipment disposal pickups when required.
• Support hard-drive replacement, removal, handling, validation, and vendor-related activities in accordance with established security procedures.
• Escort authorized vendors and third-party service providers while work is performed within secured data center or infrastructure areas.
• Maintain the physical organization of data center, IDF/MDF, rack, cabinet, and equipment areas, including cleanup and removal of retired or abandoned equipment/cabling when authorized.
• Maintain accurate documentation of equipment locations, asset changes, cabling changes, hardware replacements, inspections, and work performed.
• Update incidents, service requests, change records, inventory/asset records, and associated tickets as required.
• Follow established data center, security, safety, access-control, change-management, and documentation procedures.
• Communicate site conditions, work status, issues, and exceptions clearly to remote engineering teams and local stakeholders.
• Provide onsite support for infrastructure refreshes, deployments, lifecycle activities, and related projects as required.
• Participate in the rotating after-hours/on-call schedule approximately every other week.

You will be successful in this role if you have:

Required Qualifications

• Approximately 2-5 years of hands-on Smart Hands, data center, server-room, infrastructure, network-support, or similar technical experience.
• Previous experience working within a data center, server room, IDF/MDF, colocation, or enterprise infrastructure environment.
• Experience installing, removing, organizing, or supporting servers, network equipment, racks, cabinets, and cabling.
• Working knowledge of copper and fiber cabling, patch panels, network ports, labeling, and basic cable troubleshooting.
• Experience replacing basic hardware components such as power supplies, drives, memory, fans, and cables.
• Familiarity with basic server, networking, rack, power, and cabling components.
• Ability to follow documented procedures and technical instructions from remote engineering, networking, and infrastructure teams.
• Ability to perform routine walkthroughs, equipment checks, inventory validations, and site inspections.
• Strong attention to detail and accurate documentation practices.
• Ability to work independently on assigned activities with limited onsite supervision.
• Strong communication and customer-service skills.
• Ability to safely lift, move, rack, and handle IT equipment in accordance with applicable safety guidelines.
• High school diploma or GED required.

Preferred Qua