Smart Home Support Specialist

Praos Security LLC.; United States; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Free equipment and installation

Flexible work environment

Professional development opportunities

Job summary

A leading home security provider in the United States is seeking a motivated Smart Home Solar Sales Advisor. This role involves advising homeowners on smart home automation and solar integration, managing customer inquiries, and handling support tasks. Candidates should have a high school diploma, customer service experience, and strong communication skills. Reliable internet access is essential. This position offers an opportunity to contribute to a growing industry focused on home safety and technology.

Qualifications

• You need to have reliable internet and phone access.
• Previous experience in customer support or retail is beneficial.
• Some experience with spreadsheet software is important.

Responsibilities

• Answer customer questions and provide information using the Call Flow Guide.
• Confirm customer orders and manage inventory levels.
• Handle CRM management for various processes.
• Provide product support and forward unresolved issues to senior staff.

Skills

Customer service skills

Strong communication skills

Excel or spreadsheet software experience

Education

High school diploma or GED certificate

Tools

CRM software

Job description

A leading home security provider in the United States is seeking a motivated Smart Home Solar Sales Advisor. This role involves advising homeowners on smart home automation and solar integration, managing customer inquiries, and handling support tasks. Candidates should have a high school diploma, customer service experience, and strong communication skills. Reliable internet access is essential. This position offers an opportunity to contribute to a growing industry focused on home safety and technology.