Smart Home Sales Technician - Gilbert, AZ

Vivint; Gilbert (AZ); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Company vehicle

Gas card

Tools provided

Phone and tablet provided

10 paid holidays

2 weeks PTO

401(k) with match

Employee Stock Purchase Program

Employee pricing on smart home gear

Yearly incentive trip

Job summary

Vivint is seeking a high-performing Smart Home Sales Technician to meet customers in homes, retail locations, and events, and to provide personalized smart home and security solutions. You will generate leads, close sales, and support installation and ongoing service, ensuring a superior customer experience.

Applicants should excel in consultative selling, be comfortable with smart home technology, and maintain a valid driver’s license for field work.

Qualifications

• Must have strong communication and customer service skills.
• Sales mindset with ability to build trust, uncover needs and close the sale.
• Comfort learning and using smart home technology.
• Valid driver’s license and good driving record.
• Ability to pass post-offer background and licensing requirements as applicable by law.

Responsibilities

• Meeting customers in homes, retail locations and events.
• Recommending personalized smart home, security and automation solutions.
• Generating leads, following up with prospects and closing sales.
• Installing, servicing and troubleshooting Vivint smart home equipment.
• Educating customers on how to use their system.
• Representing Vivint professionally in the field, in retail environments and in the communities we serve.

Skills

Strong communication

Customer service

Sales mindset

Build trust

Uncover needs

Ask for the sale

Comfort with smart home tech

Tools

Valid driver’s license

Job description

Compensation and Benefits

• Base pay: Hourly base pay plus performance-based commissions and incentives.




• Uncapped earning opportunity through consultations, upgrades, referrals and new customer sales.




• Paid training in sales, products, installation and service. Training hourly pay is HIGHER than post‑training pay to provide a buffer while you build your pipeline.




• Company vehicle, gas card, all tools, phone and tablet provided for work use.




• Benefits include 10 paid holidays, 2 weeks PTO, 401(k) with 6% match, Employee Stock Purchase Program and employee pricing on smart home equipment.




• Schedule: Structured four‑day workweek, including weekends, with flexibility to support customer and retail sales opportunities.




• The Perks: 10 paid holidays, 2 weeks PTO, 401(k) with 6% match, Employee Stock Purchase Program and employee pricing on Smart Home equipment.




• Adventure: Opportunity to earn a yearly company‑paid incentive trip for you and a guest.

The Role:

Are you a high‑performing sales professional who knows how to build trust, uncover customer needs and close the deal?

Smart Home Experts represent the next evolution of Vivint’s field organization—combining consultative sales, smart home expertise and exceptional customer service to help customers create a smarter, safer and more connected home.

In this role, you won’t just respond to customer needs—you’ll create opportunities. Smart Home Experts meet customers in their homes, engage prospective customers in retail locations and other events, generate new business, and provide personalized smart home recommendations based on each customer’s needs.

You’ll also have the technical knowledge and hands‑on capability to support the complete customer experience, from consultation through installation and ongoing service.

What You’ll Do

As a Smart Home Sales Technician, you’ll help customers choose and use smart home technology by:

• Meeting customers in homes, retail locations and events.




• Recommending personalized smart home, security and automation solutions.




• Generating leads, following up with prospects and closing sales.




• Installing, servicing and troubleshooting Vivint smart home equipment.




• Educating customers on how to use their system.




• Representing Vivint professionally in the field, in retail environments and in the communities we serve.

What We’re Looking For

Must have:

• Strong communication and customer service skills.




• Sales mindset with the ability to build trust, uncover needs and ask for the sale.




• Comfort learning and using smart home technology.




• Valid driver’s license and good driving record.




• Ability to pass post‑offer background and licensing requirements as applicable by law.

Preferred experience:

• Sales, retail, B2C, home services, security, cable/satellite, solar, construction, pest control, automotive or other field service experience.

Physical Requirements of the Role

The successful candidate must be able to safely perform the following essential job functions, with or without reasonable accommodation:

• Climb and descend extension and step ladders with tools and equipment on a repeated basis.




• Lift, carry, and maneuver up to 50 pounds frequently.




• Work outdoors in varying weather conditions, including heat and cold.




• Enter and perform work in attics:




• Temperatures may exceed 110°F for short periods.




• Openings can be as small as 16” x 30” of 18” x 24.”




• Crawling, kneeling, crouching, awkward postures may be required for up to 60 minutes at a time.




• Maintaining 3‑points of contact while navigating or traversing across trusses without stepping on drywall in between.




• Operate a company vehicle repeatedly.




• Perform work while standing for extended periods.




• Perform outdoor work with potential for bee stings.




• Perform computer and telephone work while seated as needed.

Safety culture is strong at Vivint. Smart Home Experts will conduct a safety analysis of every home to ensure a safe workplace for the employee and the customer.

NRG Energy is committed to a drug and alcohol‑free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post‑accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant’s experience or skills.

Official description on file with Talent.

We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.

Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non‑job‑related disability, age, or any other protected trait) when hiring—under federal, state, and local laws. We are a drug‑free environment. We do not conduct pre‑employment drug screening; however, we do conduct random drug testing on site.