Security Installation Technician - Horn Lake, MS

Vivint; Horn Lake (MS); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Competitive commissions

Flexible schedule

Professional training

Job summary

Vivint is seeking field service professionals to install and service cutting-edge smart home technology in customers' homes. You’ll train on industry-leading products, explain capabilities, and create solutions that protect and simplify customers’ lives.

Earn piece-rate pay with an unlimited commission plan while managing inventory and converting service visits into revenue opportunities. A strong customer-first attitude and reliable transportation are essential.

Qualifications

• We hire for attitude and train for skill.
• Experience in retail, B2C sales, insurance, or service-based sales is a major plus.
• Customer-first attitude and integrity are essential.
• Technical aptitude in home tech installations helps but is not required.

Responsibilities

• Install, service, and troubleshoot smart home technology in customers' homes.
• Explain system capabilities and operational instructions to customers.
• Manage inventory and equipment with a business-owner mindset.
• Convert service appointments into leads and revenue opportunities.
• Provide exceptional customer service and maintain safety standards.

Skills

Sales mindset

Customer orientation

Technical aptitude

Job description

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X.

Direct to Home Pros provide expert-level installation and services, while delivering the highest caliber of customer service. Customers will rely on you to act with honesty and integrity as you offer what they have been looking for — peace of mind.

What you’ll do:

• Earn piece rate pay and enjoy an unlimited commission plan.

• Become an expert on smart home technology by training on industry-leading products.

• Manage inventory and assets with a business owner mentality.

• Install, service, and troubleshoot cutting-edge smart home technology in customer homes.

• Create solutions to protect and simplify customers’ lives.

• Conduct routine maintenance and inventory of company products and equipment.

• Explain and provide detailed system capabilities and operational instructions to various customers.

• Control your own income by providing opportunities for customers to purchase additional products and services.

• Leverage service and installation appointments into leads and revenue.

What we’re looking for:

We hire for attitude and train for skill. Whether you are an experienced technician or a sales pro looking for a hands-on change, we want to hear from you if you have:

• A Sales Mindset:Experience in retail, B2C sales, insurance, or service-based sales is a major plus.

• Customer First Attitude:Ability to act with integrity while building rapport with diverse customers.

• Technical Aptitude:Experience in cable/satellite install, pest control, construction, or solar is helpful but not required.

• Requirements:A valid driver’s license, a good driving record, and reliable transportation; ability to successfully pass post-offer background investigation and licensing requirements per applicable law; must live within a 20-mile radius of the city.

Physical Requirements of the Role:

• The successful candidate must be able to safely perform the following essential job functions, with or without reasonable accommodation:

• Climb and descend extension and step ladders with tools and equipment on a repeated basis

• Lift, carry, and maneuver up to 50 pounds frequently

• Work outdoors in varying weather conditions, including heat and cold

• Enter and perform work in attics:

• Temperatures may exceed 110°F for short periods

• Openings can be as small as 16” x 30” of 18” x 24”

• Crawling, kneeling, crouching, awkward postures may be required for up to 60 minutes at a time

• Maintaining 3-points of contact while navigating or traversing across trusses without stepping on drywall in between

• Perform work while standing for extended periods

• Perform outdoor work with potential for bee stings

• Perform computer and telephone work while seated as needed

Safety is a core value at Vivint. Field Service Professionals conduct a safety assessment at every home to help ensure a safe environment for both employees and customers.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.

We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.

Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on site.