Smart Construction Solutions Exp

General Equipment & Supplies, Inc.; Bismarck (ND); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health

Vision

401k + Company Match

Paid Holidays

Safety Gear Reimbursement

Education & Trainings

Job summary

General Equipment & Supplies, Inc. is seeking a Smart Construction Solutions Expert to calibrate and maintain Komatsu iMachines and train customers in GPS solutions on job sites around Bismarck, Minot, and Williston.

You will coordinate with PSSR’s and Salesmen to promote products, help customers reduce downtime, and manage intelligent machine control support strategies. The role requires a 4-year degree or a related 2-year degree with relevant experience, strong customer service, and

Qualifications

• Requires 4-year degree or 2-year degree with related experience in construction management or business.
• Strong customer service and communication skills are essential.
• Familiarity with GPS and machine control concepts preferred.

Responsibilities

• Set up, calibrate and position check new and used machines within spec.
• Coordinate calibration time with service and repairs for GPS/machine control items.
• Assist diagnosis and repairs of GPS/machine control components.
• Schedule updates and complete field or shop work as needed.
• Promote General Equipment & Supplies products/services to customers.
• Train customers in GPS solutions and coordinate with sales teams.

Skills

GPS solutions

Customer service

Project coordination

Microsoft Excel

Communication

Training customers

Education

Bachelor's degree in related field

Tools

Distributor business system

GPS training tools

Job description

OVERVIEW:

This Smart Construction Solutions Expert will be based on the Western side of North Dakota around the Bismarck, Minot, Williston area. They will calibrate and maintain Komatsu iMachines as well as train customers in the application of GPS solutions on their job site. This person will work with PSSR’s & Salesmen to promote General Equipment & Supplies products/services, while helping the customer control their costs through innovative ideas, and minimizing downtime. Will serve as the coordinator for the intelligent machine control support strategy.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Set up, calibrate and position check new and used machines within spec
• Work with the Service Department on intelligent machines that are in for repair and coordinate calibration time
• Assist the Service Department on diagnosis and repairs of GPS/Machine control items
• Schedule machine updates with customers
• Complete machine updates in the field or the shop
• Watch for factory campaigns related to GPS/machine control components
• Help customers set up job sites and machines on site
• Perform Smart Construction Experiences with salesman and customers
• Identify customer emergencies and manage priorities accordingly

REQUIRED SKILLS:

• Must share our Core Values: Do the Right Thing, Be Curious, Have Passion, and Be Innovative
• Qualified candidate will have a 4-year degree or a 2-year degree with work experience. Degree(s) and work must be in a related field to either Construction Machinery,
• Construction Management, Project Management and/or Business Management.
• Must have excellent internal and external customer service skills
• Organizational skills with ability to effectively manage multiple projects
• Must have a positive mental attitude and be able to accept coaching
• Individual must possess the understanding of process flows within an organization
• Willing to ask questions when necessary
• Able to think ahead and keep in close contact with managers so that information can be communicated in a timely manner
• Thorough understanding of Microsoft Excel, Word, and Outlook.
• Quickly learn and use Distributor business system
• Communicate the needs of the customer and work with necessary teams within General Equipment.
• Must be able to read, analyze, and use problem solving techniques to promptly and accurately address customer issues.
• Must be eager, driven, and a self-starter capable of working alone effectively.

COMPANY BENEFITS: (*certain benefits are adjusted based on position)

• Health
  • FSA
  • HSA w/ Employer Contributions
• Vision
• Life / AD&D / Critical Illness
• 401k + Company Match
• PO
• Paid Holidays
• Prescription Safety Glass Reimbursement
• Safety Boot and Cold Weather Gear Reimbursement
• Employee Assistance Program
• Uniform/Clothing Allowance
• Employee Events
• Sponsorships
• Additional Job-Related Education and Trainings
• Short/Long Term Disability – Employer Paid

NATURE AND SCOPE OF JOB:

• Requires prolonged standing with periodic lifting, walking, standing, bending, stooping, and stretching
• Requires ability to push, lift, pull, and/or carry 50 lbs. or more
• Requires a valid driver’s license and the ability to maintain an insurable driving record

The duties described above are the general nature and levels of work performed but are not intended to
be a complete comprehensive list of all the duties, activities, and responsibilities required of job
incumbents. Supervisors or managers may ask job incumbents to perform other duties as needed and/or
required.

Management has the right to revise this position description at any time. The position description is not a
contract for employment, and either you or the employer may terminate employment at any time, for any
reason.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.