Smart Construction Solutions Exp

General Equipment & Supplies, Inc.; Bismarck (ND); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health

Dental

Vision

Life / AD&D / Critical Illness

401k + Company Match

PTO Accrual

Paid Holidays

Prescription Safety Glass Reimb.

Safety Boot and Cold Weather Gear Reim

Annual Tool Allowance

Employee Assistance Program

Uniform/Clothing Allowance

Employee Events

Sponsorships

Additional Job-Related Education and?

Job summary

General Equipment & Supplies, Inc. seeks a Smart Construction Solutions Expert to calibrate Komatsu iMachines and train customers in GPS solutions on job sites across western North Dakota (Bismarck, Minot, Williston area).

You will work with PSSR’s and Sales to promote products/services while helping customers control costs and minimize downtime. You will coordinate the intelligent machine control support strategy.

Qualifications

• Requires 4-year degree or 2-year degree with related work experience in construction-related fields.
• Strong customer service and organizational skills; able to manage multiple projects.

Responsibilities

• Set up, calibrate and position check machines within spec.
• Coordinate calibration time with service.
• Assist diagnosis and repairs of GPS/machine control items.
• Schedule updates with customers.
• Complete machine updates in field or shop.
• Identify customer emergencies and manage priorities.

Skills

Customer service

Organizational skills

Problem solving

Communication

Self-starter

Willingness to coach

Education

4-year degree or 2-year degree with work experience in Construction Machinery/Construction Management/Business Management

Tools

Microsoft Excel

Microsoft Word

Outlook

Distributor business system

Job description

OVERVIEW: This Smart Construction Solutions Expert will be based on the Western side of North Dakota around the Bismarck, Minot, Williston area. They will calibrate and maintain Komatsu iMachines as well as train customers in the application of GPS solutions on their job site. This person will work with PSSR’s & Salesmen to promote General Equipment & Supplies products/services, while helping the customer control their costs through innovative ideas, and minimizing downtime. Will serve as the coordinator for the intelligent machine control support strategy.

• Set up, calibrate and position check new and used machines within spec
• Work with the Service Department on intelligent machines that are in for repair and coordinate calibration time
• Assist the Service Department on diagnosis and repairs of GPS/Machine control items
• Schedule machine updates with customers
• Complete machine updates in the field or the shop
• Watch for factory campaigns related to GPS/machine control components
• Help customers set up job sites and machines on site
• Perform Smart Construction Experiences with salesman and customers
• Identify customer emergencies and manage priorities accordingly

Job Details

Description

OVERVIEW: This Smart Construction Solutions Expert will be based on the Western side of North Dakota around the Bismarck, Minot, Williston area. They will calibrate and maintain Komatsu iMachines as well as train customers in the application of GPS solutions on their job site. This person will work with PSSR’s & Salesmen to promote General Equipment & Supplies products/services, while helping the customer control their costs through innovative ideas, and minimizing downtime. Will serve as the coordinator for the intelligent machine control support strategy.

Essential Duties And Responsibilities

• Set up, calibrate and position check new and used machines within spec
• Work with the Service Department on intelligent machines that are in for repair and coordinate calibration time
• Assist the Service Department on diagnosis and repairs of GPS/Machine control items
• Schedule machine updates with customers
• Complete machine updates in the field or the shop
• Watch for factory campaigns related to GPS/machine control components
• Help customers set up job sites and machines on site
• Perform Smart Construction Experiences with salesman and customers
• Identify customer emergencies and manage priorities accordingly

Required Skills

• Must share our Core Values: Do the Right Thing, Be Curious, Have Passion, and Be Innovative
• Qualified candidate will have a 4-year degree or a 2-year degree with work experience. Degree(s) and work must be in a related field to either Construction Machinery,
• Construction Management, Project Management and/or Business Management.
• Must have excellent internal and external customer service skills
• Organizational skills with ability to effectively manage multiple projects
• Must have a positive mental attitude and be able to accept coaching
• Individual must possess the understanding of process flows within an organization
• Willing to ask questions when necessary
• Able to think ahead and keep in close contact with managers so that information can be communicated in a timely manner
• Thorough understanding of Microsoft Excel, Word, and Outlook.
• Quickly learn and use Distributor business system
• Communicate the needs of the customer and work with necessary teams within General Equipment.
• Must be able to read, analyze, and use problem solving techniques to promptly and accurately address customer issues.
• Must be eager, driven, and a self-starter capable of working alone effectively.

COMPANY BENEFITS: (*certain benefits are adjusted based on position)

• Health
  • FSA
  • HSA w/ Employer Contributions
• Dental
• Vision
• Life / AD&D / Critical Illness
• 401k + Company Match
• PTO Accrual
• Paid Holidays
• Prescription Safety Glass Reimbursement
• Safety Boot and Cold Weather Gear Reimbursement
• Annual Tool Allowance
• Employee Assistance Program
• Uniform/Clothing Allowance
• Employee Events
• Sponsorships
• Additional Job-Related Education and Trainings
• Short/Long Term Disability – Employer Paid

Nature And Scope Of Job

• Requires prolonged standing with periodic lifting, walking, standing, bending, stooping, and stretching
• Requires ability to push, lift, pull, and/or carry 50 lbs. or more
• Requires a valid driver’s license and the ability to maintain an insurable driving record

The duties described above are the general nature and levels of work performed but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents.

Supervisors or managers may ask job incumbents to perform other duties as needed and/or required.

Management has the right to revise this position description at any time. The position description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.