SMART Construction Solutions Manager

Komatsu; Chicago (IL); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health benefits

401k

Paid time off

Employee development

Job summary

Komatsu is seeking a SMART Construction Solutions Manager to lead North American efforts in validating and delivering jobsite solutions, focused on a growing portfolio of software, hardware, and services that support strategic SMART Construction initiatives.

The role is based in Chicago, IL or Cartersville, GA with up to 30% travel, reporting to the Sr. Manager, Customer Solutions within the Digital Office, and collaborating with customers, distributors, technology partners, and internal teams.

Qualifications

• University degree (B.S./B.A.) in Engineering or Business highly preferred, and/or extensive equivalent experience (10+ yrs) in construction, quarry or mining applications.
• Off-highway OEM experience and/or knowledge of earthmoving equipment/tech (Topcon, Trimble, Leica 3D machine control systems) is a plus.
• Strong leadership skills with superior presentation and communication abilities and computer proficiency (MS Office).
• Highly organized time management, especially for travel and customer/product visits.
• Ability to analyze complex technical situations, determine root cause, and lead resolution and implementation.

Responsibilities

• Manage North American validation, adoption, and release activities after pilots and support readiness, track findings, voice of customer feedback, opportunities, and issues with collaborating teams.
• Establish and deploy support capabilities for Smart Construction hardware and digital solutions; improve commissioning and in-service usage processes.
• Create digital and traditional remote training content; coordinate with regional teams to deploy demonstrations and events using high-impact methods like video and self-help content.
• Market and promote Smart Construction solutions through engagement with end users, distributors, and internal teams; communicate value and adoption ease.
• Collaborate across teams to overcome obstacles and maximize resources and drive digital transformation.

Skills

Leadership

Communication

Travel readiness

Industry knowledge

Education

B.S./B.A. in Engineering or Business

Tools

Topcon

Trimble

Leica 3D control

Job description

SMART Construction Solutions Manager

Onsite Position

Join Komatsu and Be Part of Something Big!

Job Overview

As part of Komatsu's North American SMART Construction team, the SMART Construction Solutions Manager will have responsibilities to support the development and delivery of jobsite enhancing solutions. This position will be focused on identifying new opportunities and validating the market for an expanding portfolio of software, hardware, and services to support Komatsu's strategic SMART Construction initiatives.

This position will be based out of Chicago, IL or Cartersville, GA, with moderate travel of up to 30% to collaborate with end-use customers, distributors, key technology partners, and Komatsu teams. The position reports to the Sr. Manager, Customer Solutions, within the Digital Office.

This position will focus on growing and supporting Smart Construction 3DMG, a dealer-installed GNSS guidance system for excavators that improves grading performance, while also supporting paired digital solutions.

Key Job Responsibilities

• Manage North American validation, adoption, and release activities following successful pilots and confirmed support readiness. Track and report findings, voice of customer feedback, opportunities, and issues with appropriate collaborating teams. Stay current on market trends, the competitive landscape, and emerging technologies.
• Establish and deploy support capabilities for Smart Construction hardware and digital solutions. Support customer success by helping resolve issues and improve processes related to commissioning and in-service use. Create scalable online support methods, including searchable FAQs, self-help media, proactive messaging, and practical usage tips.
• Create digital and traditional remote training content for Smart Construction hardware and digital solutions. Coordinate with training teams, regional personnel, and other stakeholders to deploy customer demonstrations and special events. Leverage high-impact methods such as self-help content, video, and blog-style resources to elevate output to best-in-industry standards.
• Market and promote Smart Construction solutions through high-impact engagement with end users, distributors, and Komatsu teams. Use the team's access to digital communication tools, including apps and web portals, to communicate directly with market decision-makers and users. Help drive digital transformation in the industry by clearly communicating the value and ease of adopting these solutions.
• Bring energy, ambition, and innovation to the team to pursue goals, drive meaningful change within Komatsu, and improve outcomes at customer job sites. Collaborate creatively across teams and departments to overcome obstacles and maximize resources.

Qualifications/Requirements

• University degree (B.S./B.A.) in Engineering or Business highly preferred, and/or an extensive equivalent experience (10+yrs) in construction, quarry, or mining applications.
• Off-highway OEM experience and/or operational knowledge of earthmoving equipment and technology (including Topcon, Trimble, Leica 3D machine control systems) is a plus.
• Strong leadership skills supported by superior presentation and communication skills, including computer proficiency (MS Office, application tools as required).
• Highly organized and efficient time manager, especially relating to optimizing travel and customer/product visits.
• Strong ability to analyze complex technical situations, determine root cause, identify actions and lead resolution and implementation.

Additional Information

Off-highway OEM experience and/or operational knowledge of earthmoving equipment and technology, including Topcon, Trimble, and Leica 3D machine control systems, is highly desirable.

Proven Experience with technology products, including cloud-based products, drones, SaaS, or construction-based technologies.

Hiring Range

At Komatsu, your base pay is one part of your total compensation package. This role pays $125,000. The actual offer will consider a wide range of factors, including experience and location.

Company Benefits

• Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
• 401k and/or employee savings programs
• Employee time off (vacation and designated holidays)
• Employee and family assistance programs
• Disability benefits
• Life insurance
• Employee learning and development programs

Diversity & Inclusion Commitment

At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.

Company Information

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company's founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.

EEO Statement

Komatsu is an Equal Opportunity Workplace and an Aff

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.