Tech Support Specialist – Garage Door Systems

Overhead Door Corporation; Kentucky; On-site; USD 50,000 - 70,000; Full time

Job summary

A leading provider of garage systems is seeking a Technical Support Specialist to provide essential support to customers and technicians. The role involves diagnosing and troubleshooting complex access systems, analyzing customer issues, and maintaining accurate records. Candidates should possess a strong technical background, exceptional communication skills, and experience in customer service. A Bachelor's degree in Mechanical Engineering is preferred, along with proficiency in CAD/SolidWorks. This position requires excellent analytical problem-solving skills and an ability to manage customer interactions effectively.

Qualifications

• Strong technical background to explain complex information simply.
• Ability to assess customer field issues using detailed records.
• Excellent working knowledge of CAD/SolidWorks and Excel.

Responsibilities

• Provide technical support to diagnose and troubleshoot garage door systems.
• Analyze complex problems and recommend resolutions.
• Log and keep records of customer queries.

Skills

Technical support experience

Customer service skills

Analytical problem-solving

Ability to read engineering drawings

Excellent communication skills

Education

Bachelor's degree in Mechanical Engineering

High School Diploma

Tools

CAD/SolidWorks

Excel

Job description

A leading provider of garage systems is seeking a Technical Support Specialist to provide essential support to customers and technicians. The role involves diagnosing and troubleshooting complex access systems, analyzing customer issues, and maintaining accurate records. Candidates should possess a strong technical background, exceptional communication skills, and experience in customer service. A Bachelor's degree in Mechanical Engineering is preferred, along with proficiency in CAD/SolidWorks. This position requires excellent analytical problem-solving skills and an ability to manage customer interactions effectively.