Small Engine Technician: Repair, Service & Customer Care

BLAIN; Rockford Township (IL); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short & Long Term Disability

Life Insurance

Identity Theft Protection

Pet Insurance

401K with company match

Associate discount on name brands

Job summary

Blain’s Farm & Fleet in Rockford, IL is seeking a Small Engine Technician to diagnose and repair chainsaws, snowblowers, lawnmowers, UTVs and ATVs, while delivering excellent customer service and recording repairs.

The role offers a comprehensive benefits package after 91 days of full-time employment, weekend premium pay of $2.50/hour, and base pay up to $18.75/hour, with training and advancement opportunities in a family-owned retailer.

Qualifications

• Must be 18 years or older.
• Able to work evenings when needed and at least every other weekend.
• Prior small engine and/or automotive maintenance experience.
• Prior customer service experience.
• Prior Retail experience.
• Excellent communication skills.

Responsibilities

• Diagnose and repair small engine outdoor power equipment, recreational equipment/vehicles, and other mechanical equipment.
• Provide excellent service and an exceptional shopping experience. Assist customers by loading and unloading products, locating parts, and answering questions concerning repairs to their units.
• Diagnosing, assembling, and repairing all small engine and outdoor power equipment sold at Blain’s Farm and Fleet stores.
• Document repairs on work orders, track units in the shop, complete and file/close out work orders.
• Assist with warranty claims and file them in a timely manner.
• Contact customer regarding work completion date.
• Attend training classes/seminars for repair technicians.
• Demonstrate awareness and compliance with Loss Prevention and safety policies and/or procedures.

Skills

Excellent communication skills

Customer service experience

Small engine maintenance experience

Retail experience

Job description

Blain’s Farm & Fleet in Rockford, IL is seeking a Small Engine Technician to diagnose and repair chainsaws, snowblowers, lawnmowers, UTVs and ATVs, while delivering excellent customer service and recording repairs.

The role offers a comprehensive benefits package after 91 days of full-time employment, weekend premium pay of $2.50/hour, and base pay up to $18.75/hour, with training and advancement opportunities in a family-owned retailer.