Small Engine Technician — Repair, Service & Customer Care

Blain's Farm & Fleet (Blain Supply, Inc.); Illinois; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Life Insurance

Disability insurance

401(k) with match

Paid holidays

Associate discount

Leadership training

Job summary

Blain’s Farm & Fleet is seeking a Small Engine Technician in Illinois to diagnose and repair outdoor power equipment such as chainsaws, snowblowers, lawnmowers, UTVs and ATVs. You will deliver excellent customer service and assist customers with repairs and parts.

The role requires 18+ years of age, the ability to work evenings and weekends, and prior small engine or automotive maintenance and customer service experience. Retail experience is a plus, and safety protocols must be followed.

Qualifications

• Be 18 years of age or older
• Be able to work evenings when needed and at least every other weekend
• Prior small engine and/or automotive maintenance experience
• Prior customer service experience
• Prior Retail experience
• Excellent communication skills

Responsibilities

• Diagnose and repair small engine outdoor power equipment, recreational equipment/vehicles, and other mechanical equipment.
• Provide excellent service and an exceptional shopping experience. Assist customers by loading and unloading products, locating parts, and answering questions concerning repairs to their units.
• Diagnosing, assembling, and repairing all small engine and outdoor power equipment sold at Blain’s Farm and Fleet stores.
• Document repairs on work orders, track units in the shop, complete and file/close out work orders.
• Assist with warranty claims and file them in a timely manner.
• Contact customer regarding work completion date.
• Attend training classes/seminars for repair technicians.
• Demonstrate awareness and compliance with Loss Prevention and safety policies and/or procedures.

Skills

Customer service

Retail experience

Communication

Job description

Blain’s Farm & Fleet is seeking a Small Engine Technician in Illinois to diagnose and repair outdoor power equipment such as chainsaws, snowblowers, lawnmowers, UTVs and ATVs. You will deliver excellent customer service and assist customers with repairs and parts.

The role requires 18+ years of age, the ability to work evenings and weekends, and prior small engine or automotive maintenance and customer service experience. Retail experience is a plus, and safety protocols must be followed.