Small Employer Sales Representative

Intermountain Healthcare; Murray (KY); Remote; Full time

Job summary

A leading healthcare provider seeks a Sales Support Specialist to assist brokers and members in navigating insurance plans. This role involves training brokers, managing client interactions, and ensuring compliance with regulations. The ideal candidate will have customer service and sales experience, along with strong communication skills. A remote work option is available, with a comprehensive benefits package.

Benefits

Comprehensive benefits package

Wellness promotion

Work-life balance

Qualifications

• Two years of customer service experience.
• Two years of sales experience.

Responsibilities

• Trains brokers in selling Individual Plans and Small Employer products.
• Helps members select appropriate insurance plans.
• Manages a specific book of business.

Skills

Customer Service

Sales

Communication

Problem Solving

Teamwork

Tools

Facets

Job description

Job Description:

Provides expert understanding and assistance to brokers, potential members, and existing members in the sale of Individual Plans and Products. Collaborates with Enrollment and Billing Departments throughout the sales and renewal process to ensure accuracy and completeness.

Job Essentials

1. Trains and assists brokers in selling Individual Plans and Small Employer products, including explaining plans, products, rates, and available options.
2. Helps and educates potential and existing members to select the most appropriate insurance plans, advising on plan types and options both on Marketplace and off.
3. Attends various sales events, engaging professionally with brokers, customers, and other department members.
4. Manages a specific book of business while assisting with others' books as needed, communicating accurately and professionally in accordance with HIPAA and internal compliance guidelines.
5. Stays informed on legislative changes, healthcare reform, and their impacts on the insurance market, assisting brokers and applicants accordingly.
6. Inputs data and updates the sales automation system accurately and promptly.
7. Maintains a monthly average phone audit score of 93.5%.
8. Completes all required testing administered by the department trainer.

Posting Specifics

• Entry Rate: Depending on experience
• Benefits Eligible
• Shift Details: Typically Monday-Friday business hours, with potential attendance at early evening or weekend events
• Remote work option available

Minimum Qualifications

• Two years of customer service experience
• Two years of sales experience
• Basic knowledge of word processing, spreadsheets, and internet navigation

Preferred Qualifications

• Understanding of health insurance concepts
• Familiarity with Facets software or similar eligibility systems
• Experience in the health insurance industry
• Excellent presentation and communication skills for engaging with applicants and brokers
• Attention to detail with strong interpersonal, time management, and problem-solving skills; ability to work under pressure
• Teamwork orientation and strong customer service skills

Physical Requirements:

• Interaction requiring communication
• Operation of computers and office equipment
• Visual ability to read monitors and documents
• Sustained sitting or standing for work activities

Location: SelectHealth - Murray

Work City: Murray

Work State: Utah

Scheduled Weekly Hours: 40

The hourly rate ranges from $18.38 to $26.65, depending on experience. We offer a comprehensive benefits package promoting wellness and work-life balance. Learn more at https://intermountainhealthcare.org/careers/benefits.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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