Small Employer Sales Representative

Intermountain Healthcare; Des Moines (IA); Remote; Full time

Job summary

A leading healthcare organization is seeking a Sales Representative to assist brokers and members in navigating insurance options. The role involves training, educating clients, and managing a book of business while staying updated on healthcare reforms. Candidates should have a strong background in customer service and sales, with excellent communication skills. Remote work options are available.

Benefits

Comprehensive benefits package

Wellness promotion

Work-life balance

Qualifications

• Two years of customer service and sales experience required.
• Detail-oriented with strong interpersonal skills.

Responsibilities

• Trains brokers on Individual Plan and Small Employer products.
• Educates members on selecting appropriate insurance plans.
• Manages a specific book of business and supports others.

Skills

Customer Service

Sales

Communication

Problem Solving

Teamwork

Tools

Facets

Job description

Job Description:

Provides expert understanding and assistance to brokers, potential members, and existing members in selling Individual Plans and Products. Collaborates with Enrollment and Billing Departments throughout the sales and renewal process to ensure accuracy and completeness.

Job Essentials

1. Trains and assists brokers with selling Individual Plan and Small Employer products, including explaining plans, products, rates, and options.
2. Helps and educates potential and existing members in selecting the most appropriate insurance plan, including making informed decisions on plan types and options, both on Marketplace and off.
3. Participates in various sales events, engaging professionally with brokers, customers, and departmental staff.
4. Manages a specific book of business and supports other Representatives’ books as needed, communicating accurately and confidentially in accordance with HIPAA and internal policies.
5. Stays informed on legislative changes, healthcare reform, and their impacts on the Market, assisting brokers and applicants with this information.
6. Inputs data and updates the sales automation system to ensure accuracy and timeliness.
7. Maintains a monthly average phone audit score of 93.5%.
8. Completes all departmental testing successfully.

Posting Specifics

• Entry Rate: Depending on experience
• Benefits Eligible
• Shift Details: Typically Monday-Friday business hours, with potential for early after-hours events and optional weekend volunteering
• Remote work option available

Minimum Qualifications

• Two years of customer service experience
• Two years of sales experience
• Basic knowledge of word processing, spreadsheets, and internet systems

Preferred Qualifications

• Understanding of health insurance concepts
• Familiarity with Facets or similar eligibility software
• Experience in the health insurance industry
• Excellent presentation and communication skills for engaging with applicants and brokers
• Detail-oriented with strong interpersonal, time management, and problem-solving skills, capable of working under pressure
• Teamwork orientation and strong customer service focus

Physical Requirements:

• Interaction requiring communication
• Operation of computers and office equipment
• Visual ability to read monitors and documents
• Sustained sitting or standing for work activities

Location: SelectHealth - Murray

Work City: Murray

Work State: Utah

Scheduled Weekly Hours: 40

The hourly rate ranges from $18.38 to $26.65, depending on experience.

We offer a comprehensive benefits package promoting wellness and work-life balance. Learn more at https://intermountainhealthcare.org/careers/benefits.

Intermountain Health is an equal opportunity employer. Qualified applicants will be considered regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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Note: All positions are subject to close without notice.