Small Employer Sales Representative

Intermountain Healthcare; Montgomery (AL); Remote; Full time

Job summary

A leading healthcare organization is seeking a Sales Representative to assist brokers and members with Individual Plans. The role involves training, educating clients, and maintaining compliance while ensuring a high standard of customer service. This position offers remote work opportunities and a comprehensive benefits package.

Benefits

Comprehensive Benefits Package

Qualifications

• Two years of customer service experience.
• Two years of sales experience.
• Basic knowledge of word processing and spreadsheet programs.

Responsibilities

• Trains brokers on Individual Plan and Small Employer products.
• Assists members in choosing appropriate insurance plans.
• Maintains a monthly average phone audit score of 93.5%.

Skills

Customer Service

Sales

Communication

Problem Solving

Time Management

Tools

Facets

Word Processing

Spreadsheet Programs

Job description

**Job Description:**

Provides expert understanding and ability in assisting brokers, potential members, and existing members in the sale of Individual Plans and Products. Works with Enrollment and Billing Departments throughout the sales and renewal process to ensure accuracy and completeness.

**Job Essentials:**

1. Trains and assists brokers with the sale of Individual Plan and Small Employer products. This includes the explanation of plans, products, rates, and all available options.
2. Assists and educates potential and existing members in choosing the most appropriate insurance plan. This includes making educated decisions on plan types and options, both on Marketplace and off.
3. Attends various sales events. Directly speaks and interacts with brokers, customers, and members of other departments in a professional manner.
4. Along with handling a specific book of business, assists with other Representatives' books of business as needed. This includes corresponding accurately and understandably to customers and brokers in a professional and confidential manner in accordance with HIPAA and internal compliance guidelines.
5. Stays updated on changes in legislation, health care reform, and how these changes affect the Individual and Small Employer Plan Market. Assists brokers and individual plan applicants with this information and how it affects individual plans.
6. Inputs data and updates the sales automation system as necessary, ensuring information is accurate and timely.
7. Maintains a monthly average phone audit score of 93.5%.
8. Passes all testing administered by the department trainer.

**Posting Specifics:**

• Entry Rate: Depending on experience
• Benefits Eligible
• Shift Details: Typically Monday-Friday business hours, with potential attendance at events early after hours and optional volunteer work during after-hours/weekends
• Work Location: This position can work remotely

**Minimum Qualifications:**

• Two years of customer service experience
• Two years of sales experience
• Basic knowledge of word processing, spreadsheet programs, and navigating internet-based systems

**Preferred Qualifications:**

• Understanding and functional knowledge of health insurance
• Familiarity with Facets software or similar eligibility systems
• Experience in the health insurance industry
• Excellent presentation skills and effective communication with applicants and brokers
• Detail-oriented with strong interpersonal, time management, and problem-solving skills; able to work well under pressure
• Ability to work effectively in a team environment
• Strong customer service orientation

**Physical Requirements:**

• Interaction requiring communication
• Operate computers and office equipment, requiring finger and hand movement
• See and read computer monitors and documents
• Remain seated or standing for long periods to perform work

**Location:**

SelectHealth - Murray

**Work City:**

Murray

**Work State:**

Utah

**Scheduled Weekly Hours:**

40

The hourly rate for this position ranges from $18.38 to $26.65, dependent on experience.

We offer a comprehensive benefits package supporting your well-being, which you can learn more about here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We use HiredScore AI platform to enhance your application experience, but all final hiring decisions are made by Intermountain personnel to ensure fairness and privacy.

All positions are subject to closing without notice.